[Elecraft] With all the problems...

[Al Lorona]

This is great advice, Matt. A long while ago someone posted here that they were 
annoyed that a replacement diode for their kit took too long to arrive from 
Elecraft. (The customer had lost the original diode or something like that and 
Elecraft sent him a new one without charging him for it.) I replied to the user 
that carelessness on his part should not have constituted an emergency on 
Elecraft's part, and besides, since he was receiving the part for free the least 
he could have done is offered to pay for it.  I know from experience that it is 
hard practicing such great customer service when all you get in return is a 
swift kick in the face!

Here's to civility, manners, and a little gratitude now and then, which the 
great majority here seem to understand well. 

Al  W6LX 


> Today, we have Elecraft to thank for a very professional interface and
> working relationship, and we all should reciprocate with 1960's
> manners.  It's a pretty easy habit to fall back into.  I know it's
> appreciated when we do.

> 73,
> matt W6NIA