[Elecraft] With all the problems...

[Ron D'Eau Claire]

Way back in the early 1960's I needed to do some repairs to a National HRO50
receiver I had been given by a great mentor, Field Gray - W6HUA (Jack Webb's
art director on the old "Dragnet" TV police dramas). 

I needed a schematic so I wrote National asking if they had a manual for the
receiver even though it was built >20 years previously. 

Weeks went by and then, one day I got a big envelope in the mail. It was an
original Owner's manual for the HRO with a hand-written note inside from a
secretary explaining that she was very sorry for the delay but she had spent
many hours digging through old files to find the manual. She hoped it had
everything I needed and, of course, no charge. It did. 

The next company I ran into with customer support like that was Elecraft in
2000. 

73, Ron AC7AC