[Elecraft] Dale is the best

[Oliver Dröse]

Brian,

Elecraft's customer support *IS* really great (speaking out of own 
experience).

Nevertheless I hope that your example is not taken over by others! If 
everybody is calling them now to solve simple problems instead of looking 
into the manuals first and trying to solve the problems on their own then 
Elecraft will probably not be able to hold it's perfect customer service 
anymore. Please don't get me wrong, it is perfectly okay to call them if you 
can't solve problems on your own, that's why there is a customer service at 
Elecraft. It should just not be an excuse to not RTFM. Just my humble 
opinion ...

Vy 73, Olli - DH8BQA
http://www.dh8bqa.de




----- Original Message ----- 
From: "Brian Maynard" <b.k.maynard at verizon.net>
To: <elecraft at mailman.qth.net>
Sent: Thursday, March 29, 2012 10:54 AM
Subject: [Elecraft] Dale is the best


> My P3 froze on a band change yesterday, and gave the fatal error message 
> (new
> FW loaded yesterday). I could have reached for the P3 manual, and perhaps
> would have been able to figure out what to do??? But I checked the 
> Elecraft
> web page, saw that Elecraft was open for another 4 minutes, called and 
> asked
> for tech support. Dale picked right up and had me up an running in under a
> minute.
>
> Great service, available support, and willing to pick up the phone with 
> only
> minutes to quitting time - Elecraft tech support is the best!
>
> -----
> Brian,  op K1NW
> --
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