[Elecraft] Office

[VE3GNO Daniel]

With Elecraft Office I had two times excellent experience, last month at Dayton I ordered my P3 and I arranged to be delivered at the hotel one day before my arrival (I arranged to be delivered before my arrival to be on the safe side just in case). So in my case the delivery method was little bit complicated...shipping address different to billing address plus to a hotel over UPS and he service was AAA+. Same when I ordered my K3 around Xmas last year... I arranged with Ele Office to be delivered not in Canada but in US to a friend that I visited for few days on that time, AAA+ serivice also.One tip that I alway do when I have to arrange shipping over the phone (I am not a native English spreaker so I learned my lessons long time ago)...use ham radio phonetic alphabet when spelling address and kindly ask them to repete on the phone the address one more time to doublecheck all is ok. Also to be on the safe side one day before they suppose to
 ship product do a follow-up with them. As far as I undarstand Elecraft is not a 10.000 employee company, I am not sure how many employee are working in Shipping Dpt but considering the volume of sales I bet this support department is understaffed and overloaded. I am looking only on SN only K3...in range of 7K so I bet at least 20 orders/day in different forms and quantities (my guestimate) and in some ocations like new line e.g kx3 launch can go over 50. And is well known office overloading is working resonable for peek times but not on regular basic...my two cents 


VE3GNO Daniel


________________________________
From: Wayne Burdick <n6kr at elecraft.com>
To: Kevin Cozens <kevin at ve3syb.ca> 
Cc: K2 <elecraft at mailman.qth.net> 
Sent: Friday, June 1, 2012 12:54:18 PM
Subject: Re: [Elecraft] Office

We thrive on constructive feedback like yours, Kevin.

Thanks,

Wayne
N6KR


On Jun 1, 2012, at 9:08 AM, Kevin Cozens wrote:

> On 12-06-01 11:39 AM, Hisashi T Fujinaka wrote:
>> Wow. While I'm one of the "Elecraft isn't perfect" people, you're
>> complaining about typos that didn't delay shipping and parts poking  
>> out
>> of a bag.
>
> No, not really a complaint. More a case of mentioning a number of  
> issues I
> experienced as contrast to the usual glowing reports one sees here.
>
> -- 
> Cheers!
>
> Kevin.
>
> http://www.ve3syb.ca/          |"Nerds make the shiny things that  
> distract
> Owner of Elecraft K2 #2172      | the mouth-breathers, and that's  
> why we're
>                                | powerful!"
> #include <disclaimer/favourite> |            --Chris Hardwick
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