[Elecraft] Office

[Kevin Cozens]

On 12-05-25 12:21 PM, bob finger wrote:
> Other than placing a few orders to the "office", via the web page  I
> have had no need to contact anyone at Elecraft

I have heard lots of good things about Elecraft and its staff on this list. 
I recently placed my first order with Elecraft and I seem to be the 
exception to the "rule".

When I received the email to say my order was shipped I noticed the first 
letter of the street address had changed from an "M" to an "N". but the 
house number was still correct. I used Reply in my email program to ask the 
person sending the shipping notice to confirm the address but never received 
a response. I also never knew how much was being charged to my credit card 
until I received my next CC statement. Seems I was charged the the rate on 
the website of $35 and actual shipping was around $24.

The item arrived promptly (the postal code probably helped to point to the 
right street). Checking the packing slip I saw the same street name error as 
in the confirmation email, the wrong callsign, and the wrong (but still 
valid) phone number. Looking back at the original order, the phone number 
error was mine. I used the secondary number at the house.

The other issue was a minor one with a small hole in the plastic back of the 
mini kit. A couple of parts were poking out the bottom of the bag. An 
inventory of the parts showed that nothing was missing but a part or two 
could easily have been lost/misplaced due to the hole in the bag.

Overall, the problems were minor. It just shows that even the best of 
companies still has room for improvement. Shipping labels and confirmation 
should be part of the same order system to avoid errors in the paperwork and 
confirmation email.

-- 
Cheers!

Kevin.

http://www.ve3syb.ca/           |"Nerds make the shiny things that distract
Owner of Elecraft K2 #2172      | the mouth-breathers, and that's why we're
                                 | powerful!"
#include <disclaimer/favourite> |             --Chris Hardwick