[Elecraft] No Response From Elecraft

[Eric Swartz - WA6HHQ, Elecraft]

No. Actual older customer. Innocent mistake.

End of thread.

Eric
---
www.elecraft.com


On 2/8/2012 12:04 PM, Terry Schieler wrote:
> Hmmm.  Eric, might we have a competitive lobbyist in our midst hurling negative-vibe bombs into the friendly confines of the E-Team territory?  AND IN ALL CAPS?
>
> Terry, W0FM
>
>
> -----Original Message-----
> From: Eric Swartz - WA6HHQ, Elecraft [mailto:eric at elecraft.com]
> Sent: Tuesday, February 07, 2012 4:37 PM
> Subject: Re: [Elecraft] No Response From Elecraft
>
> Hi Larry,
>
> Dale in our support group has replied to you via email just now.  (
> dale at elecraft.com ) Have you received his email? He'd like to get your
> phone number so he can go over your problem with you. You can also call
> and ask for him at 831-763-4211.
>
> Also, what email address did you send your support request to? I just
> checked all of our incoming email boxes and your email is not showing up
> there. support at elecraft.com and k3support at elecraft.com are our primary
> support email addresses.
>
> We also did not receive a phone message from you. What time of day and
> what number did you call?
> I personally checked all of our voice mailboxes and we did not have
> anything with your call/name or referencing  KPA500. I'm mystified as to
> what happened.
>
> Dale will make sure we get whatever the problem is addressed for you as
> soon as he hears back from you.
>
> Regards,
>
> Eric   WA6HHQ
> ---
> www.elecraft.com
>
>
> On 2/7/2012 1:33 PM, Larry wrote:
>> I HAVE BEEN HEARING ABOUT THE GREAT SERVICE THAT ELECTRIFY GIVES. WELL WE BOUGHT A KPA-500 AMPLIFIER THAT HAS GONE BAD. WE SENT AN EMAIL YESTERDAY AND TRIED TO CALL THEM TODAY. SO FAR NO RESPONSE. MAN WHAT SERVICE!!!!! K4MWE
>>
>
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