[Elecraft] No Response From Elecraft

[VE3GNO Daniel]

Wayne,
 
In over 22 years in telecom R&D business over 3 continents (working for AT&TWireless, IBM, Cisco, Siemens and many other big players) I've never had the chance to see such a geat customer like Elecraft. If someone knows a better company pls let me know coz I don't :-))
I was amazed to see the number of employee are under 50! wow....or so and product quality and reponse time looks like is over 1000 employee :-) Actually this was one of the reasons to go for K3 and I can say after 2 months  spent with the small giant I am impressed, overall K3 side by side with my FT5K functionwise is at least one step over.
Tnx guys 

VE3GNO/YO3GJC Daniel
 

________________________________
 From: Wayne Burdick <n6kr at elecraft.com>
To: Elecraft Reflector <elecraft at mailman.qth.net> 
Sent: Tuesday, February 7, 2012 4:53:19 PM
Subject: Re: [Elecraft] No Response From Elecraft
  
Mark Bayern wrote:

> Interesting, but certainly not my experience with Elecraft.

It's unusual for it to take more than half a day for us to get back to  
a customer on a service issue. But it can happen sometimes if we're  
short-handed or have a higher work load. Today most of the technical/ 
support staff is at a long lunch meeting, but I've already contacted  
them by cell phone, and this customer's issues will be dealt with when  
they return.

I can understand how he feels. I've had my share of things go wrong  
with new products, and it's no fun being on either side of the  
equation. Fortunately it's rare in our case.

73,
Wayne
N6KR


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