[Elecraft] WHAT GREAT SERVICE

[Neoklis Kyriazis]

----- Original Message -----

From: Paul VanOveren <paul at nf8j.com>
To: elecraft reflector <elecraft at mailman.qth.net>
Cc: 
Sent: Saturday, February 4, 2012 5:51 PM
Subject: [Elecraft] WHAT GREAT SERVICE
>
>Sent an email Wed evening to the Parts dept @ elecraft, had one of the original RF concentric knobs >on my K3, # 758, May of 2008 finally split open...Received a email Thursday am that Elecraft would >send me replacements, NO CHARGE. They were shipped USPS on Thursday and I checked the >tracking # and they will arrive today, Saturday in Michigan,  OUTSTANDING Service.  Thanks to Lisa >and the gang @ Elecraft. Show me any manufacturer that could duplicate that kind of service..

>NF8J
>Paul 

Same here. I had an FT847 which developed a fault in the RIT encoder and I asked
the dealer for help. He refered me to the manufacturer who said they don't stock
spares any more and that I should try Radiospares (!?). I tried to dismantle the front
panel to remove the encoder, but I then broke a switch because I only found very
limited instructions on how to do it, from a private website. In the end I gave up the 
FT847 to an old friend who deals in VHF mobile wireless, for him to repair and use.
Its still broken.

I then ordered the K3 with almost all extras and begun to assemble. I then realized
the the K3EXREF board was missing and notified parts. It was sent to me very quickly
by first class airmail, free. And I live almost half way around the globe!Eventually 

after completing the rig I found out that I had distorted audio mainly in CW mode.
It turned out that there was something wrong with the speaker and again Elecraft 

sent me a new one free. Now I have a fully functional K3, awaiting my building of
antennas to go on the air (I have moved to a new place)...

I chose the K3 because as a kit I would learn all the details of construction and I would
also have detailed assembly manuals so I could carry out repair and maintenance
myself - it turned out I was quite right. Nice to feel vindicated.....

Thanks Elecraft!

_______

Regards Neoklis - Ham Radio Call 5B4AZ
QTH Locator KM64KR
Website: http://www.qsl.net/5b4az/