[Elecraft] Customer support observations

[Yahoo!]

Hello Tom:
 
Very well put!! 
 
Having been in the professional two-way radio
business it was always nice to hear from a satified
Police chief or Sheriff.  I don't like to see all
the flame throwing that goes on, but I guess everyone
has that right.  I am new to the Elecraft equipment
having been a ver big Y**?? owner for over 30 years
now that they are not supporting their equioment
over 10 years old.  It has made me do a lot of thinking
about radios that I can work on, in my own home shop.
Also a radio that doesn't use a lot of custom parts 
that when that company runs out you just trash that $3000.00
to $10,000.00 radio.  
 
I don't know about you and most of the other retired hams
that go out and buy a new $5,000.00 radio every 10 years!!
 
That is why this old dog so like Elecraft I can stick a soldering
iron in it and no one gets excited!!!
 
73s all from a very happy K2 owner.
Bill, W0WFH
Linn, Mo.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

________________________________
From: Thomas Currin <thomascurrin at gmail.com>
To: elecraft at mailman.qth.net 
Sent: Monday, August 6, 2012 10:08 PM
Subject: [Elecraft] Customer support observations

Hello,

I've been following this forum/mail list for a couple of weeks now and I
thought I'd share a couple of observations.  You may agree or disagree with
my conclusions.  So be it.

I'm a very new Ham and am in awe of the collective knowledgebase shared
here.  I learn a lot from just reading the posts.  Collectively you are
quite an amazing group.  Really.

Also, as a new Ham, I probably have more questions than the average
customer and those questions lean to the very basic end of the spectrum.
Do you know which company has answered all of my questions without
hesitation?  Yes, it was Elecraft and some of those questions were pretty
basic.  They were answered in a timely fashion courteously.  That means a
lot to me and I can see from the posts that others appreciate that as well.

My experience with other companies, a couple of them based in the USA, has
been that they didn't respond or their response was simply, "It is in the
literature."  or words to that effect.  I really don't appreciate that lack
of customer service.

So, what that means is I'll be buying products from Elecraft and not from
others.  I appreciate their commitment to their customers and their sincere
desire to provide the best products they can provide.  I've never met them
and have no connection with their company or their employees.  So far all
I've purchased is a dummy load kit so I'm not a big spender either.

I'm taking the time to write this because having been in a profession which
is heavily involved in customer service for the past 40 years, I know that
dealing with complaints and questions all day every day can be trying.  A
few compliments every once in a while go a long way to making the job, and
life in general, a lot more pleasant.

You are doing a great job guys and am confident you will continue to do so.

Thanks,
Tom
WA3L
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