[Elecraft] K3 - Reliability

[Eric Swartz - WA6HHQ, Elecraft]

Hi Jim,

Wow, this certainly sounds like you have had bad luck. I'd like to 
personally apologize to you for the frustration you have felt.

I'm at a loss about your comment about my reaction to your question at 
Dayton 2011. To be honest its been so long I don't recall the 
conversation. I do know that we are usually extremely busy at Dayton, 
especially when we are setting up and as the show is about to open. I 
can only guess that you may have misunderstood my response (or I 
misunderstood your question) and I was then interrupted by someone else, 
or had to complete an urgent task, which prevented us from talking 
further at that point. If I don't have the answer to a support or 
technical question at shows, I usually do recommend that support is 
contacted again, as they see a lot more K3s than Wayne or I ever will. I 
also frequently try to direct people to a specific support engineer when 
I can determine if they have better knowledge of a particular problem. 
Its amazing what problems Gary, Dale, Richard, Howard and the rest of 
the crew can quickly recognize and correct. But I would never brush 
someone off purposely. I also take pains to be polite to everyone. I'm 
always available for a direct call too if someone is not getting what 
they need to solve a problem from our support team. I feel very badly 
that you were left with this impression from our conversation.

Would it be OK for me to call you on Monday to discuss your problems? If 
you are currently unhappy with the state of your current K3, we will 
gladly exchange it with a new production K3 with the same options at our 
cost.

Regards,

Eric   WA6HHQ
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www.elecraft.com