[Elecraft] The tortuous road from Aptos to UK

[David Honey]

I have used international parcel post twice. The first time it got lost 
and I had to wait about 2 months for a reshipment from Elecraft that did 
get through. I don't think the original shipment was ever found. The 
second time, it came to Parcelforce's international clearing centre 
(somehere in the midlands). They erroneously charged me import duty 
despite the fact that the correct tariff code was there on the 
documentation. I wrote a letter of complaint and a claim for that to be 
returned. I did get my money back after 2 months. Their excuse was that 
their import duty system only allowed the first part of the tariff code, 
and then chose the one with the highest duty! No apology, and this has 
to rank as a pretty feeble excuse. I suggest you write a formal 
complaint and a claim. On other occasions I have used UPS and each time 
the service was faultless if expensive.

Regards,
David M0DHO