[Elecraft] Answering Questions Effectively

[Mike]

I agree, and would point out that there are two sides in the information exchange. 
Asking the right question, couched in the correct terms is also necessary.

73, Mike NF4L

On 11/22/2011 7:33 PM, Al Lorona wrote:
> I have been waiting for a slow reflector day to post this very low priority
> message (Perhaps that day will never come!, so here goes...) but various
> threads keep touching on the point that I have been wanting to make, and a
> current K3 thread has yet again exhibited this behavior. 
>
> Let's say that you're having trouble with a particular rig control/logging
> program. Let's say for example that it doesn't properly put the transceiver into
> transmit under certain conditions.
>
> If I made a suggestion such as, "The K3 already has a XMIT button that you can
> use to put the rig into transmit," you would probably be irritated with me
> because, of course, that isn't what you desire to do. You want the computer to
> perform that function, not a front panel button.
>
> Yet, again and again, when someone poses a particular problem or question about
> the operation of an Elecraft product often one or more of the responses is,
> "Computer program ABC can do that." Well, that may be true, but it doesn't help
> the original poster. The original poster probably isn't interested in finding a
> computer solution; he's interested in finding a solution within the rig itself.
>
> Perhaps one possible reason for this is that folks who use a computer with their
> rig 100% of the time assume that everybody does (or should). It is not my intent
> to debate this particular issue, only to point out that it's not realistic to
> assume this.
>
> In my opinion, we should be more sensitive to whether or not a computer solution
> is the right solution, and always help the poster dig down to find a real
> solution to his problem.
>
> Regards,
>
> Al  W6LX
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