[Elecraft] Elecraft Order Page Problems 3/25-27
Eric Swartz - WA6HHQ, Elecraft
eric at elecraft.com
Tue Mar 29 14:45:01 EDT 2011
The RAID server at the firm that runs our www.elecraft.com on-line web
order system suffered a crash on last Friday, 3/25 It took though most
of Sat., 3/26 to get it back up and running fully. While we were able to
recover most of the orders received during that period, it is possible
that some orders may have been lost from 3/25-6 and possibly early on
Sunday, 3/27.
If you have received a notification of shipment, or have been contacted
directly by someone in our sales department about your order (in
addition to the automated order reply email), your order is OK.
If you placed an order on Friday through Sunday, 3/25, 3/26 or 3/27, and
you have not received a notification of shipment or have not been
contacted by our sales group, please email madelyn at elecraft.com to
confirm that we have received your order. She will determine if you need
to re-enter your order. Madelyn can also be called at our main phone
number, 831-763-4211, if you prefer.
We apologize for the inconvenience and appreciate your understanding.
Fortunately this is the first time we've had a failure like this in 12
years with this system.
73, Eric WA6HHQ
www.elecraft.com
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