[Elecraft] No RTFM

[Guy Olinger K2AV]

However much we try to be kind and accepting of wherever a poster may
be, RTFM remains pertinent, not reading or not carefully reading the
manual the number one cause of problems in assembly, understanding,
operating.

At SAS institute, the world's largest private software company, with
paid professional people as customers, installation calls to tech
support mostly amounted to TS reps reading the manual to customers.
They would not DARE say that to customers, of course, but that's
really what it was.  One could tell instantly the customers who only
called after scouring the manual.  The nature of the questions, the
quickness of picking up on an answer, the general brevity of calls,
and the relative infrequency of TS calls of any sort from that
customer, were dead giveaways to the prior work in the manual.

Sarcasm is uncalled for, of course.  But getting the manual down cold
is worth everybody's time.

The manuals must be written pretty well.  I hear very little of "What
does this sentence in the manual mean?"  Elecraft is pretty good in
this regard.

73, Guy.

On Fri, Jun 24, 2011 at 4:00 PM, Chuck Teague <2cents at charter.net> wrote:
> I got the 160m option for Christmas, installed it and checked out the Rx
> antenna, then promptly forgot about it since I've been using the K3. Only
> after installing the K2 in the mobile, having a "problem" and receiving
> Don's answer did I even remember that I now had a rx antenna!Which probably
> says more about my memory than anything else, but that's a different story.
> Seriously, one of the best things about this reflector, is that flaming and
> sarcasm are kept to an absolute minimum, and the old adage that "there are
> no dumb questions" is SOP.
>
> Chuck, NN7U
>
> --
> View this message in context: http://elecraft.365791.n2.nabble.com/K2-100-75-meters-lost-receive-tp6510893p6513279.html
> Sent from the Elecraft mailing list archive at Nabble.com.
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