[Elecraft] Problems with knobs

[tomb18]

Just a little follow up on my email.  
It has been my experience that when I have a contact with Elecraft about a
support issue, it is way better than 99% of the companies out there.  My
only issue is that 50% of my calls or emails went unanswered.
It would seem that I just had bad luck, maybe calling or writing at a bad
time when the staff was under deadline pressure or something like that. All
I know is that when I do talk to someone they always say it "is crazy"
around here.  Maybe some students from a coop program could help out
occasionally.  Very low cost.
None the less, like I said once the contact is made, it is fabulous.  I got
a call today, from someone at Elecraft who is on vacation, and wants to do
whatever he needs to to rectify my situation. Like I said, the support is
way better than most companies.
I would just like to have a better chance of a response than 50%.

Tom


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