[Elecraft] K3support at Elecraft.com

[Bill Tippett]

Why I may never buy a non-Elecraft rig:

My backup K3 (#2183) gradually developed an I/O connection problem at cold
temperatures but connected after a few minutes warm-up.  I finally decided I
should do something before I totally lost the I/O.  The following describes
my support and service experience with Elecraft:

10 March 11:45 AM, Contacted Gary Surrency AB7MY via email to described the
problem.
10 March   1:56 PM, Gary replied with a list of things to check.
11 March  11:58 AM, Using these hints, I discovered U1 pin 8 was well below
the -5V spec and emailed Gary.
11 March  12:47 PM, Gary authorized replacement to be sent.
12 March   3:18 PM, Elecraft sends shipping confirmation with tracking info.
15 March  11:37 AM, First Class parcel arrived and I installed and returned
defective board in same packaging.

Wow!  Can you imagine how long this might have taken with another
manufacturer?

73,  Bill  W4ZV