[Elecraft] technical support

[Hector Padron]

I am not going to writte again about the K3,its enough said in this site but this time there is something I want to say about Elecraft technical support.
A week ago by mistake I plug a mono plug at the speakers stereo jack at the rear without changing the config menu to "1" to avoy shorting out the stereo output of RX PA,so in less than a second I blew up that IC,next day called Elecraft,talked to Dale one of their tecs,and he sent me a new DSP board and charged me just the cost of the PA IC plus shiping to FL,bill was ONLY $14 USD,could you imagine if that happened to any of the JA radio brands? you surely will have to ship it to the depo to be repaired with a cost of about $200 among shiping,parts and labor,but because we are using an Elecraft radio from a company that definitively has the BEST technical support in this world,in just 2 days I had a brand new upgraded DSP board and with the help of my good friend Julio AD4Z who put together his K3 and knows more than me about assembly,last night my K3 was up and running even better than before.
This is something to take in count when making your mind to buy a new radio.This is the one to have,thanks again to Elecraft,a great team of hams who work for hams.73 to all


AD4C
Lake Worth,FL
K3 # 2192