[Elecraft] K3 Repair

[Phil Hystad]

Just goes to show you that the smart operator is like a boy scout -- be prepared.  So, have two K3s or at least another good rig for backup.

Of course, a conspiracy theorist would see this as a Elecraft marketing scheme:  that is, slow down repair cycle to encourage customers to buy a second K3 for backup.


On Jul 1, 2010, at 9:24 AM, Donald Butler wrote:

> I've had to send a K3 back to Aptos two different times.  Each time I did so 
> it ended up taking twice as long as I was initially told it would (estimates 
> were provided by the tech support person rather than someone who probably 
> knew more).  I didn't like it.  I've always had more respect for businesses 
> who tell you the truth up front rather than those who embellish and tell you 
> what they think you might want to hear.
> 
> IMHO, as more and more Elecraft products are being sold, the need for repair 
> and service is obviously going to increase proportionally, and if the 
> service and repair sections are not continually expanded to keep up with 
> demand, we'll start seeing more posts of this type.
> 
> Don, N5LZ
> 
> ----- Original Message ----- 
> From: "Lee Buller" <k0wa at swbell.net>
> To: "Elecraft Reflector" <elecraft at mailman.qth.net>
> Sent: Thursday, July 01, 2010 9:38 AM
> Subject: [Elecraft] K3 Repair
> 
> 
>> 
>> 
>> I must say it did take some time for them to get to my K3.  I sent it to 
>> Aptos around May 12th and got it back on June 30th.  Yes, that was quite a 
>> bit of  time, but I expected that because who knows what kind of back log 
>> they have.  They do not publish those stats.  I guess as I turned 60 this 
>> last month, I've learn patiences (finally).
>> 
>> As I said in my previous post, Dale Farmer was excellent.  There was not a 
>> lot of communication between Elecraft and myself...and I had to email 
>> Madelyn several times to see where I was in the process.  That can be 
>> frustrating, but again I exercised patience.  She was quite helpful.
>> 
>> I would suggest to the folks at Elecraft to communicate better with repair 
>> customers.  They have my baby and I want it back!  Just good customer 
>> service...something they already do quite well.
>> 
>> Part of my patience was my K2/100.  Still works fine.
>> 
>> Lee - K0WA
>> 
>> ===================================================================================
>> Ham Radio Operators:  Kansas QSO Party is August 28-29, 2010.  See 
>> www.ksqsoparty.org for details
>> 
>> In our day and age it seems that Common Sense is in short supply.  If you 
>> don't have any Common Sense - get some Common Sense and use it.  If you 
>> can't find any Common Sense, ask for help from somebody who has some 
>> Common Sense.  Is Common Sense divine?
>> 
>> Common Sense is the image of the Creator expressing revealed truth in my 
>> mind. -  J. Wolf
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