[Elecraft] Re： K3 TXCO

[Johnny Siu]

Hello Joe,
 
Fine, correct, you are right.  Then I should now have the liberty to return my TXCO to Elecraft and ask for a refund because all I needed is the advertised stability and nothing extra.
 
It is nothing wrong with Gary who has his point because he was not given the chance to make his choice.
 
73
 
Johnny VR2XMC




________________________________
寄件人﹕ "Joe Subich, W4TV" <lists at subich.com>
收件人 rfenabled at gmail.com; Elecraft <Elecraft at mailman.qth.net>
傳送日期﹕ 一, 10月 26, 2009 7:51:52 AM
主題： Re: [Elecraft] K3 TXCO



> The customer has purchased in good faith and the manufacturer 
> needs to make good on the promises made.

What is the heartburn?  The K3 with the TCXO already has better 
stability than was promised.  It seems that Elecraft have made 
good on their promises without the need for the additional 
calibration step.  

When a product is specified to a particular level of performance 
and meets that level of performance, there is no guarantee that 
a particular method will be used to achieve the performance level. 

> This discussion could go on for ever being that their are 
> many who don't care and there are many of us that do..

This whole issue should go away ... you have the stability you 
paid for. 

73, 

  ... Joe, W4TV 




> -----Original Message-----
> From: elecraft-bounces at mailman.qth.net 
> [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of 
> rfenabled at gmail.com
> Sent: Sunday, October 25, 2009 7:10 PM
> To: Elecraft
> Subject: [Elecraft] K3 TXCO
> 
> 
> Those who ordered their K3 with this option on their list 
> would have noticed the calibration procedure and noted it 
> does not work.
> 
> >From a customers perspective, if you buy an item in the 
> belief that it 
> >will do what the advertising states it will.....then it is reasonable 
> >for the customer to demand (politely) that the manufacturer make it 
> >happen.
> 
> Moving the goal posts is NOT good customer relations action 
> to address an issue customers (granted, not all) are raising.
> 
> The customer has purchased in good faith and the manufacturer 
> needs to make good on the promises made.
> 
> This discussion could go on for ever being that their are 
> many who don't care and there are many of us that do.
> 
> 73's
> Gary
> Sent via BlackBerry® from Telstra 



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