[Elecraft] Absolutely fantastic customer service!!

[Randy Moore]

With the help of Gary, AB7MY, of Elecraft, and Don, W3FPR, of this list, 
I've just resolved the most crazy problem of my nearly 50 year ham 
career.  About a month ago, I decided to upgrade my K2/10 (#337) to a 
K2/100.  After inquiring here about how the KPA100+KAT100 in an EC2 
enclosure might work (the answer was "very well"), a list participant 
offered his already built KPA100+KAT100+EC2 to me and I accepted.  Then 
I needed to complete the a-to-b upgrade of my K2 that I had only done 
part of before.  After that I discovered that when using the KPA100, I 
had all sorts of weird RF-related symptoms that I'd never experienced 
before.  I then did all the KPA100 upgrades that Elecraft recommends, 
with no change in the problems.  Then I began e-mailing with Gary and 
Don and they gave me lots of advice, most of which I followed, with no 
change to the problem.  I'll spare you the details, but will mention 
that one thing I played with a good bit was the length of my 450 ohm 
feedine to my inverted vee dipole.  None of that helped.  A couple of 
days ago, I e-mailed Gary that I was ready to give up.  He encouraged me 
to hang in there, and then yesterday suggested that I just try adding 
some coax between the KAT100 and the BL2 balun that I use.  I grabbed a 
random piece of RG-58 with connectors on it - about 6' worth - and 
plugged it in.  Voila!  Problem solved!  After all the stuff I tried, 
I'm floored that the problem was resolved by such a simple change!!  I 
guess its a kind of mojo!!

Anyway, thanks to Gary and Don for not letting me give up, and for 
having the patience and persistence to keep suggesting stuff to try!  
This is one of the reasons I stick with Elecraft!!!  We're extremely 
lucky to have these guys out there!

73,
Randy, KS4L