[Elecraft] Elecraft Sales service

[Julian, G4ILO]

Eric Swartz - WA6HHQ, Elecraft wrote:
> 
> Until recently we were unable to ship more expensive items like K3s via 
> U.S. Postal Service (USPS) to many countries because the USPS (or the 
> local postal service in the destination country) would NOT insure above 
> $500. This is still the case in Germany and a few other countries due to 
> restrictions on that end. 
> 
> Fortunately we have recently found a way to use a combination of USPS 
> insurance and insurance from an on-line shipping company that works with 
> the USPS (Endicia) to insure K3s shipped via USPS at the full amount to 
> most Eu and other countries (outside of Germany). For Germany UPS is 
> still most common shipping method.
> 
> The reason UPS appears more expensive than USPS in some cases is because 
> UPS does not offer the slower USPS style shipment methods for packages 
> to Europe. All of the UPS shipment options are 'express'. Those prices 
> are close to the USPS express prices. We also have found that the end to 
> end tracking on UPS is much better than USPS.
> 
> We are always looking for alternate methods of shipping around the 
> world. Feel free to email sales at elecraft.com directly with any 
> suggestions. Also, Katie, Lisa and Madelyn are very friendly and 
> knowledgeable in this area. They work extremely hard to ship via the 
> best possible method to each customer. Feel free to correspond with them 
> if you have any questions on your shipping method.
> 

Eric, if Hendricks QRP Kits can ship a Bitx20 kit with metal case to any DX
location for 15% of the cost of the item (which is $165, therefore about $25
for shipping, and it is presumably bigger and heavier than a K3 add-in
module) why did a KRX3 plus a couple of mod kits requite USPS International
Priority Mail at a cost of $42? Are they taking a loss on the shipping, or
are they using a method you haven't discovered?

I would just like to add that the sales team are indeed very nice and Lisa
has just replied to my apology for my abruptness saying she understood my
frustration and would be pretty annoyed if she had thought a company she
ordered something from had mis-addressed it. Wayne is even looking in to why
outdated contact information keeps on cropping up whenever I order
something, so hopefully some good will come of this rather embarrassing
episode.

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Julian, G4ILO. K2 #392  K3 #222.
http://www.g4ilo.com/ G4ILO's Shack    http://www.g4ilo.com/kcomm.html KComm
for Elecraft K2 and K3   http://www.wota.org.uk/ Wainwrights On The Air 

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