[Elecraft] Elecraft Sales service

[Julian, G4ILO]

wayne burdick wrote:
> 
> Julian,
> 
> Elecraft's sales and support functions have not changed in any way. We 
> always do things as customers request, as quickly as possible, and I'm 
> proud of our staff's efforts. Anything less is an anomaly, and we'll 
> deal with it immediately.
> 
> If you have issues of this sort in the future, please email myself or 
> Eric directly. There is nothing to be gained by using the reflector.
> 
> 
You are correct, Wayne. I was just angry to receive an email that gave the
apparent impression that you had shipped my order to an invalid address with
incorrect other contact details.

Katie has since informed me that the full address was used on the shipping
label, and that it somehow failed to copy into the email she sent me. That
would appear to be correct since I have just received a correctly addressed
letter from Parcel Force informing me that they are holding the package at
their depot. 

The incorrect information from the USPS website that they had tried to
deliver the package yesterday, together with being led to believe you had
used an incorrect shipping address, made me come to the conclusion that the
delivery failure was due to mistakes made by Elecraft Sales. I am glad that
was not the case and apologize to the individuals concerned, even though the
information they provided me with was the sole reason I came to that
conclusion.

It remains true, in my opinion, that it is taking longer and costing more
for us in Europe to order things from you. The shipping and tax collection
costs are especially steep for smaller items. It may not be your fault, but
it is nevertheless a discouragement to further purchases.

-----
Julian, G4ILO. K2 #392  K3 #222.
http://www.g4ilo.com/ G4ILO's Shack    http://www.g4ilo.com/kcomm.html KComm
for Elecraft K2 and K3   http://www.wota.org.uk/ Wainwrights On The Air 

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