[Elecraft] Elecraft Sales service goes from bad to worse

[g3ymc]

I would agree that your criticism is somewhat inappropriate Julian, Elecraft
still do an excellent job especially since they deal with a very much
greater customer base these days.

A couple of points worth commenting on though. I recently ordered some
upgrades for my K2 (yes some of us still use those...). Confirmation of
order and dispatch was very quick. A few days later the tracking at UPS
after it had left customs also showed they attempted to deliver but clearly
had not. In fact what happens is that Parcel Force send you a postcard to
instruct you how to pay the customs fees and that time corresponded to when
they had sent that postcard, not when they delivered (the postcard, with a
different Parcel Force tracking number, arrived the next day and I paid and
arranged delivery for the following day).

There were a couple of small omissions in the parcel, so guess Elecraft do
sometimes make mistakes. An email to sales resolved these, the missing parts
were dispatched the same day and received here yesterday.

So apart from that slight hiccup I am a very satisfied customer.

73 Dave G3YMC
K2 #2498

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