[Elecraft] Now Would Be A Really Good Time for You to Review the K3 [END of Thread]

[Eric Swartz WA6HHQ - Elecraft]

Let's end this thread.

We appreciate the support, but we do not want people to overreact by 
flooding eHam, attacking the reviewer etc. He has a legitimate problem 
and we are working with him to determine if its the K3 or his external 
set up. (The K3 had been working perfectly for him for several months 
prior to his problem.)

He contacted us regarding this problem for the first time via email on 
late last Friday, April 10th. Gary responded to him at 9:46 PM that 
night. (We work late at Elecraft.) Several more emails were exchanged as 
Gary tried to figure out the odd problem. Among other things, the 
customer had just  installed the -beta test- software and we asked him 
to go back to the last formal release to make sure there was not a 
problem in the beta. We're waiting for his response. Wayne also saw a 
post from him on Monday and tried to contact him to help.

We certainly were surprised by his Monday eHam posting, since we had 
responded quickly and were actively corresponding with him, but we also 
understand that one can get very frustrated when they do not understand 
why their rig is acting odd. I'm sure many of you have felt the same in 
the past when confronted with odd problems with your ham gear. We have 
pretty thick skins, so we stay focused on fixing the problem, not the 
review.

Our goal is to solve your problems, provide you with the best radio 
possible and keep you happy as our customers. Period. :-)  We'll get 
this one figured out for him too.

73, Eric   WA6HHQ
Elecraft

_..._