[Elecraft] Re: KA1OZ Re: Front Panel Problems again>>>>resolved!!

[Dick Roth KA1OZ]

Gary Surrency wrote:
> QSL. Thanks and good evening. I am now QRT for today.
> 
> -Gary
> 
> Dick Roth wrote:
>> Gary Surrency wrote:
>>> Dick,
>>>
>>> OK, thanks for giving it one more shot.
>>>
>>> Sometimes there is some leakage on the little KIO3 digital I/O board 
>>> (that has the DE-15 and DE-9 connectors) that can make the rig not 
>>> turn on or off correctly. If you remove it to check for this, leave 
>>> the board out for the test and do not install it as it will cause no 
>>> harm.
>>>
>>> We should be able to ship the new FP board today or tomorrow. It's 
>>> entered in our system.
>>>
>>> If you want it delivered by some means other than regular mail, at 
>>> your expense, please email paulG at elecraft.com and let him know.
>>>
>>> -Gary
>>>
>>> Dick Roth KA1OZ wrote:
>>>> Gary Surrency wrote:
>>>>> Hi Dick,
>>>>>
>>>>> Sorry to hear those things were not successful.
>>>>>
>>>>> We can send you a new front panel, if it seems likely it was the 
>>>>> problem all along.
>>>>>
>>>>> I'll enter the order for that right now.
{snip}


Hi Gary and All--

Gary, thanks for shipping the new front panel.  I just finished 
recalibrating the rig and have been listening to some qsos.

Replacing the front panel appears to have cured my problems.  The K3 
turned on properly and has responded appropriately through each step of 
calibration.  (This time I was sure to save the configuration on my 
laptop...just in case.

Once again I feel compelled to compliment Elecraft on the fit and finish 
of the K3, as well as the superior customer service.  I know that 
Elecraft will take whatever reasonable steps are necessary to satisfy 
their customers.  I deal with tech support with various IT and telecom 
organizations so I can legitimately compare.

Well tomorrow I'm going to get my feet wet and do some hamming.


Good Night All...and thanks for all your help.


-- 
73,
Dick ka1oz
Middleborough, MA

K3/100(Kit) SN 000859
Titan-DX