[Elecraft] truble contacting elecraft

[David Woolley]

Chris wrote:
> hi im 
> haveing truble contacting elecraft. i had a email from lisa on the 27/06 
> 08.
> she was haveing truble getting emails to me. they kept bouncing back i 
> dont know

This can be a problem when using a mass market ISP, like BTInternet. 
Such ISPs tend to use simplistic anti-spam filtering that assumes that 
anything that doesn't come from the mail server of another large ISP is 
probably spam.  Although I can't say for certain that this applies to 
BTInternet, it can also be very difficult to get to speak to any support 
person that can do anything about this.

If some mail is getting though, you don't have an absolute block, but 
the filtering is probably very sensitive to the exact content of the 
email.  Ensuring that they send plain text only, will usually help, if 
they don't do that already.

It would help to have the full technical details of the rejection, as it 
might be something other than a spam filter, and even if it is, they 
might indicate which filter rules are causing problems.

qth.net is probably well enough known to BTInternet, that they mark it 
as a safe sender.





-- 
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.