[Elecraft] Elecraft service and USINTERFACE

[G4ILO]

Robert Allbright wrote:
> 
> I ordered a KK7uq IMD meter from USINTERFACE several weeks ago
> Paypal made the payment on 12th June but I have not received the
> 'thing' yet. I have emailed Glenn W3GWW @ usinterface.com several times
> without getting a reply.
> I'm contrasting this very poor service with the superb service /
> response I always get from Elecraft + recently Microham.
> I'm just wondering if USINTERFACE are on holiday?
> 
> 
I'm very surprised at your experience. I purchased the IMD meter a few weeks
ago and Glenn dealt with my order with the highest standard of service and
courtesy. On the basis of that I would have recommended US Interface to
anybody.

I seem to recall that there was no option to place an international order on
the website. I emailed Glenn and he replied in a few hours to tell me to use
the domestic option and he would email me to let me know the difference to
be paid, but he would not delay shipping the product until I paid the extra
few dollars. He was as good as his word, and the meter was in my shack a
week later.

I see that there is a phone number on the US INterface site. Perhaps a phone
call would be in order? Email these days is, unfortunately, pretty
unreliable.

-----
Julian, G4ILO  K3 s/n: 222 K2 s/n: 392
G4ILO's Shack: www.g4ilo.com
KComm for K2/K3: www.g4ilo.com/kcomm.html
-- 
View this message in context: http://www.nabble.com/Elecraft-service-and-USINTERFACE-tp18247633p18254709.html
Sent from the Elecraft mailing list archive at Nabble.com.