[Elecraft] K3 Silver tongued devil

[Joe Subich, W4TV]

> I have yet to figure out what makes these people think 
> they're entitled to know anything other than the publicly 
> released shipping schedule.

Customers are entitled to accurate and up to date information 
on their order status.  Like many others, when I ordered I was 
given a "November" ship date.  That date obviously was not and 
could not have been met.  

There has never been an accurate update of shipping date vs. 
order date posted here.  The only information is postings from 
"the fortunate" when their unit is shipped/received and the all 
too rare update of the target date for "new orders."  As it is, 
those in the "first build without deposits" and the "second 
build" have no idea if their radios will ship next week or 
in three months.  

I understand it takes manpower to make updated notifications 
when the schedule slips (again) and that manpower is also needed 
to process current shipments.  However, an accurate shipping 
estimate and an update when that date changes by more than 
a week (or two) is a reasonable standard for any company.  
That level of "customer communication" is basic "business 
courtesy" that any company which expects to stay in business 
for the long term owes its customers as a fundamental part of 
any transaction.  

73, 

   ... Joe, W4TV 
  



> -----Original Message-----
> From: elecraft-bounces at mailman.qth.net 
> [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of R. Kevin Stover
> Sent: Monday, January 21, 2008 8:16 AM
> To: w3fpr at arrl.net
> Cc: elecraft at mailman.qth.net
> Subject: Re: [Elecraft] K3 Silver tongued devil
> 
> 
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> 
> Exactly.
> 
> I have yet to figure out what makes these people think 
> they're entitled
> to know anything other than the publicly released shipping 
> schedule. Do
> they think their deposits, assuming all of the nattering nabobs of
> negativism have paid a deposit, allow them some kind of special access
> to proprietary company information? Ridiculous!
> 
> 
> If you don't like it, get your money back and head down the 
> road. Don't
> take it too personal when Icom, Kenwood, Yaesu, Ten-Tec, and 
> Flex laugh
> in your faces when you demand the same of them.
> 
> Don Wilhelm wrote:
> 
> | The shipping schedule has been publicized for some time now 
> and I just do
> | not understand those who seem to believe there are some 
> secrets being
> | kept - certainly the number of outstanding orders will not be made
> | public, and some seem to insist that just that data be made 
> available -
> | well, it "ain't 'go-na happen".
> |
> | If you want to "know the numbers", Elecraft is currently 
> shipping 15 to
> | 20 K3s per week, and if the shipping date for current orders is
> | mid-April, then there is somewhere between 255 and 340 K3s on order
> | right now - simple calculation reveals that result - what more
> | information do some folks need?
> |
> | 73,
> | Don W3FPR
> 
> 
> - --
> R. Kevin Stover, ACØH
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