[Elecraft] Customer responsiveness

Bill Coleman N2BC n2bc at stny.rr.com
Mon Sep 24 14:28:18 EDT 2007


KRQ2 said:

As I recall, TT also basically told their customers that, "This is not
a design flaw, this is how it is supposed to work." And further, even
argued back about what was and what was not necessary for their
customer's satisfaction.

Of course, my being a lurker as opposed to an Orion owner, my memory
may not be 100% (rarely is).


Doug, you are 100% right.  That attitude cost TT at least one Orion - the one I had ordered and paid for. 

Wayne,  Eric & the whole Elecraft team:   BRAVO !!

73, Bill N2BC


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