[Elecraft] Customer Service...a defining factor in my order

[Dick Roth]

I've been reading the give and take on the stress of waiting for delivery.

I placed my order for a K3 yesterday, depending on a low-stress 
transaction.  The constant flow of email messaging between the Elecraft 
prime movers and the customer community is refreshing.  I speak with the 
knowledge of the opposite pole of experience:  customer dis-service as I 
suffered in a work situation.  In a nut shell, I'm just at the end of a 
difficult project to replace the Land Mobile Radio system of a security 
operation;  this the result of NTIA and DoD mandates to conserve 
spectrum and provide for a "common air interface" and digital 
modulation.  Let us just say that the products purchased were Brand "M". 
  Promises for delivery updates were broken almost daily, with 
maintenance of our project time line becoming a worthless exercise. 
Sometimes, there was no talking with the Big M.  They hid behind layers 
of voice mail fences and constantly left us hanging.

In contrast, the free flow of information, even disappointing info, is 
almost constant within our Elecraft customer community and between it 
and Elecraft.  This constructively communicative culture gives me the 
confidence to purchase the best radio I ever hope to own.

73,

Dick ka1oz

-- 
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."

                                              --Benjamin Franklin 1775