[Elecraft] Elecraft customer service: appreciate it!

[Bill Tippett]

HB9DRV:
 >I have never come a cross a company that listens to customers like 
Elecraft does

         I strongly second that!  Ten-Tec does much
better than most but they are about 10 dB down from
Elecraft.  I can't comment on Flex Radio from personal
experience but they also appear to be very responsive.
It's interesting to watch the resurgence of 3 American
radio manufacturers all building their businesses around
the customer, and quite surprising others are not
since it is a fundamental part of Deming, TQM, etc...
which were re-taught to us by the Japanese in the
1980's..

         If I were back in business school, someone
could probably write a case study about how Elecraft
has built an extremely strong business around
customer responsiveness.  It's truly sad how many
companies simply do not understand the fundamental
importance of listening to customers.  Congratulations
to Wayne and Eric for completely instilling this value
throughout their company!  May it always remain so.

                                 73,  Bill  W4ZV

P.S.  A K3 is probably in my future as soon as I
learn a little more about it (e.g. phase-locked stereo
diversity, LO phase noise, IMD, etc).