[Elecraft] on the future of Customer Support

[wayne burdick]

As one of the founders of Elecraft, I consider us very lucky to have 
such a dedicated customer support staff. We get raves about Gary, 
Scott, and Don, all of whom go to exceptional lengths to help with 
assembly, alignment, or other issues.

Then there's Tom Hammond, who has been a "super customer" of ours since 
the beginning of recorded history (1999), and has specialized in 
helping get filters aligned, writing application notes, etc. And let's 
not forget Ron d' Eau Claire, whose vast experience has helped many 
understand the subtleties of amateur radio gear in general, not just 
our products.

What a great bunch! Still, the baton will be passed to others in the 
future, and our present staff like to take time off now and then. So I 
like the thought that somewhere out there, among our customers, lurk 
those who might one day be Don's, Tom's, or Ron's understudies.

Certain rights and privileges would follow  ;)

73,
Wayne, N6KR

P.S.  Now matter how Elecraft evolves, you'll always be able to send 
the founders (myself and Eric) an e-mail and expect a quick response.


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http://www.elecraft.com