[Elecraft] RE: "We are not talking about a small amount of moneyhere"

[Ed K1EP]

I received a receipt too, dated April 30.  Not knowing your particular circumstances, as one possible explanation, I would suggest maybe the following scenario.  My receipt was sent as a PDF attachment to an email.  Perhaps your over zealous ISP filtered that mail out as possible spam and dropped it.  I would agree that you rightfully deserve a receipt, but maybe there is a little more to the story that isn't obvious.


At 7/8/2007 09:27 AM, Craig Rairdin wrote:
>I got a receipt. Maybe they lost your order. You should contact them
>directly.
>
>You're right that there's a loyalty among Elecraft customers here that
>sometimes defies logic. They completely screwed up my last order even after
>multiple emails and phone calls to get it right. It's fine now. They're not
>perfect, and I don't see the problem with allowing people to have that
>opinion. But they do a good job overall.
>
>Craig
>NZ0R
>
>-----Original Message-----
>From: elecraft-bounces at mailman.qth.net
>[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Phil Wright
>Sent: Sunday, July 08, 2007 8:22 AM
>To: elecraft at mailman.qth.net
>Subject: [Elecraft] RE: "We are not talking about a small amount of
>moneyhere"
>
>
>Excuse me? You buy a product from a company, pay 50% up front to help the
>company out, and you get no acknowledgement from the company that a) your
>order has been received or b) a receipt for your advanced payment.  And you
>excuse this on account they are busy?
>
>I'm sorry, but I find that unacceptable.  American companies pride
>themselves on their great service - this isn't even common courtesy let
>alone good customer service.
>
>How long does it take to send a non-automated email?  Someone at Elecraft is
>keeping a track of all the orders (otherwise the'd have no idea of demand)
>and an email takes maybe 30 seconds extra per order. Even if they have
>10,000 orders (which I doubt very much), that is 83 hours of work, spread
>over the last 2 months equates to about a quarter of a person.  Of course,
>automate the process and you don't even need a quarter of a person.
>
>And of course, telling a customer that you have his order and his money
>saves you having to answer the phone when the same customer calls in to
>complain - except that doesn't take 30 seconds!
>
>Or is it that we Brits now have a better sense of what makes for good
>service than our American friends?
>
>Phil, G8JQH
>
>-----Original Message-----
>From: elecraft-bounces at mailman.qth.net
>[mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Don Wilhelm
>Sent: 08 July 2007 14:02
>To: elecraft at mailman.qth.net
>Subject: Re: "We are not talking about a small amount of money here" (was
>[Elecraft] Cut off date for K3 options?)
>
>Dave and all,
>
>I can add emphasis to what Gary has said, and I experience it in only a 
>small way - responding to emails requesting status of kits I have here 
>for repair/upgrade/build etc., does take considerable time and energy - 
>multiply that by a very large factor (your guess for the number of K3 
>orders) and you have a lot of time just to respond to order 
>status/confirmation requests.
>
>While all of us who have ordered K3s have the same questions, I do not 
>have either written or email confirmation of my order.  I do know that 
>everyone at Elecraft is very busy communicating with the beta testers, 
>getting all the production stuff in order, along with their normal 
>activities, and they are putting in a lot of overtime hours to get it done.
>
>Have patience, try not to bother them any more than necessary, and in a 
>couple weeks the flood will be cleared and things will restore to 
>something more normal.
>
>73,
>Don W3FPR
>
>Gary Hvizdak wrote:
>> Recently Dave (G4AON) wrote 
>> 
>> "... having paid a 50% deposit it wouldn't be expecting too much to have a
>> receipt for the payment, showing what is on order and the balance to be
>> paid.  We are not talking about a small amount of money here."
>> 
>> --
>> 
>> Hi Dave,
>> 
>>     Having produced some inexpensive accessories for the K2 that are
>easily
>> 10,000 times simpler than the K3, I might still be able to relate to what
>> Elecraft has been going through.  FYI, from before Ken (WB2ART) and I
>began
>> accepting payments for our original K2 Option Bypass Header kit in 2005,
>> until all orders were shipped, we spent more time replying to customer
>> emails than we did working to get our humble product out the door!