[Elecraft] replacement parts delay

[rrennard at charter.net]

John -

If people told you Elecraft had good customer service, they did not represent it correctly.  Actually, Elecraft service is world class, excellent, exemplary, unrivalled.  

I am sure there is a practical explanation to why your experience is contrary to what so many of us have experienced.  

N7WY

---- John Wiener <jawod at fuse.net> wrote: 
> What has been the experience regarding replacement parts and the time  
> between request and fulfillment?
> I have requested two parts nearly 3 weeks ago.  I have emailed  
> regarding these parts 3 days ago with no response.
> Has this been the Elecraft approach to customer service?
> 
> My purchase is over $1700 and I could have purchased several brands  
> at far less with varying degrees of sophistication for quite a bit  
> less money.
> 
> Several hams have reported excellent customer service.  Have I been  
> misled?
> 
> John
> 
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