[Elecraft] K2 repair advice

[Don Wilhelm]

Fred,

Elecraft does maintain a Customer Support organization that can best be
accessed by email to mailto:support at elecraft.com and when email (and
possibly telephone) support is not adequate to resolve th eproblem, it can
be sent in to Elecraft for repair (that does require a Repair Service
Authorization number to keep everything better organized).

There is an hourly fee (with a 1 hour minimum) for physical service/repair
work. Phone and email support are available at no cost.

73,
Don W3FPR


> -----Original Message-----
>
> Elecraft, best we can figure, does not have a
> "Service Department", or at least discourages
> builders from using it.  It's sort of a do-it-yourself
> repair process.  I've read hints, on
> the list, of those who had sent in their K2's
> for service and alignments.  But when I asked
> Elecraft that question - the answer was no.  A
> recent post indicated perhaps 1/2 of the K2's out
> there, could be mis or poorly aligned, an
> important process.  There may be rentable builders
> out there who will do such work, not sure.  For
> straight out repairs .... don't know.  As Don says,
> they are fairly easy to re-repair, especially if
> one is the original successful builder.
>
> Fred, FL N3CSY
>
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