[Elecraft] K2 4768 arrives in VP8 land (eventually)

[Kevin Rock]

My thesis advisor made the same mistake.  He sent a bound copy of my 
thesis from Albuquerque, New Mexico to Buxton, Oregon via DHL.  First time 
DHL lost the package.  So my professor gets another copy printed and 
bound.  Then he sends it to me via DHL once again.  They cannot find my 
house so they send it back to New Mexico.  Finally I got on the phone to 
my advisor and convince him to use the United States Postal Service.  
Wonder of wonders I received my bound thesis within two days.  I do not 
believe I will ever use DHL to deliver packages either to me or for me.  
Your story just points up their problems once again.
    73,
        Kevin.   KD5ONS



On Tue, 01 Mar 2005 11:47:36 -0300, Chris <chris at viking-house.com> wrote:

> Hello List,
>
> K2 Serial number 4768 has arrived in VP8 (Falkland Islands). Inventory 
> completed and building to start shortly. I've got the K2 KPA, SSB, NB, 
> DSP and KAT100 modules.
>
> I want to publicly thank Lisa Jones at Elecraft for her efforts in 
> getting the kit to me. Getting anything through the mail system to the 
> Falklands can be a problem and because I had ordered all the modules 
> together the package was quite big and weighed in at 19Lbs. Elecraft 
> usually ship smaller packages to the islands using standard 
> international airmail, but in this case I decided to use DHL. This is 
> where the story gets messy.
>
> 1. DHL advised Lisa that they can only send documents to the Falklands.
> 2. I obtain a booking form from the DHL office in Stanley and request 
> the pickup from this end (seems ok)
> 3. Lisa confirms with DHL that is OK
> 4. Package collected from DHL
> 5. Package shown on tacking as far as Miami, then back to a depot in 
> Cincinnati - then in disappears
> 6. Lisa chases DHL from there, I chase from here.
> 7. DHL unable to find the package, although they did find the label - 
> keep an eye out for that serial number Elecraft!
> 8. DHL declare the package officially lost and I have to start the 
> insurance claim process, which will take a few weeks apparently.
> This has taken about 10 - 12 days so far.
> 9. Elecraft agree to ship a replacement package on the basis that I will 
> forward the insurance money when it comes through. You won't find many 
> companies offering that level of service!!!!!!!
> 10. I book the pickup again - DHL have promised free delivery if/when 
> they get the delivery through.
> 11. Package collected (this is a Friday)
> 12. Tracking shows package has reached Miami on Sunday - so far so good.
> 13. Between Sunday and Tuesday the package travels between Miami and 
> Cincinnati three times.
> 14. Get on the phone to DHL, two-pronged attack, I call the DHL office 
> here and call the DHL USA help desk. Apparently Cincinnati are sending 
> the package correctly to Miami, from where is should route to Santiago 
> Chile, but the Miami are sending it back because they don't know which 
> DHL office in the Falklands to send it to - There is only one DHL office 
> in the Falklands.
> 15. Miami office is told to send it and it will find the correct office 
> ;-)
>
> DHL deliveries to the Falklands come in on Saturdays only. To make this 
> flight a package has to be in Santiago by midday on Thursday. Package is 
> cleared into Santiago at 10:59 - whew! made it!
>
> Package arrived on Saturday - DHL don't do door to door here; you have 
> to collect from their office on Monday, but they called me at 7pm on 
> Saturday to tell me that I could collect it right away, if I wanted to! 
> I was around there before they had finished putting the phone down!
>
> Original package was shipped on 3 March - I got it on 26 March, ordinary 
> mail might have been better!
>
> Cheers
> Chris VP8BKF
>
>
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