[Elecraft] A Happy Camper

Thu Jul 24 00:02:00 2003

I think your story illustrates one of the many reasons why Elecraft will
continue to be successful.  If more businesses treated their customers
in the same fashion there would be many more happy campers and many more
businesses I think.

Bruce - W8FU

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Tom Mc
Sent: Sunday, July 20, 2003 9:55 PM
To: [email protected]
Subject: [Elecraft] A Happy Camper

Hi gang,

  I was starting to get convinced that Elecraft had reach that point
where
they may have grown a little to large a little too fast, and we as the
custoners would be the ones to pay the price, in the form of a letdown
in
service.

Wrong!

  The MCU on my K2 decided it was time to go out on its own and about a
week
before Field Day, it proclaimed that it no longer wanted to work for me.

   I was getting all of the proper voltages going into the MCU but the
rig
appeared dead to the eye.  No lights flashing, no relays clicking, no
LCD
telling me that 7.040 was the place to be.  A few of the guys on the
list
told me what I didn't want to hear, that it was most likely the MCU.

  So I went to the Elecraft order age and saw that a new MCU costs
40-something dollars and thought "well at least I won't be paying
someone an
enormous labor charge - and that's was one of the reasons I decided on
the
K2 in the first place - so I could fix it myself -- or at least try".

I had a KDSP unit on order and thought I could save on the shipping if I
just had them add the MCU to the DSP order.  So I wrote to the ordering
department and told them what I needed and how  *I wanted Them to do it*
.

Too be honest, guys, they weren't as responsive as they could have been.
After a bit of frustration I moved my requests  "up the ladder" and I
did
get a fairly quick resposne from Wayne, so I was satsified.  The KDSP
showed
last week up but no MCU!

I wrote back to Wayne and then Scott contacted me and told me that
things
were getting too confused and he would handle this himself.  Scott also
told
me that because the MCU I had was still on the 1 year warrantly that I
wouldn't be charged (I've had my K2 for a while now but I got the new
MCU
with the KI02 less than a year ago).

So, a couple of days ago there, in my P.O. box was a priority package
from
Elecraft and inside was not only the MCU but also a new IOC which Scott
said
was needed for compatibility purposes.  Also inside was a bill for
40-something dollars, marked "Paid"  (as in not paid by me :)   ).

Now I can only imagine what its like at Elecraft when they are going
through
a big shipment of orders like the KDSP units.

So, they had a little confusion, no big deal!  They took care of one
little
guy, with an order that wasn't going to bring them even a penny (in fact
it
cost them).

So gang, Elecraft has definetly not gone over the edge to being too big
to
care about us, in fact, it seems to me that they care very much.

Tom (happy camper) McCulloch, WB2QDG

K2 s/n 1103

PS - If you ever change your MCU and the instructions tell you to write
down
 your BFO settings, etc --- do it, ughh!

Tom

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