[Elecraft] Compaints about parts

[david-davis@att.net]

To All:

My point was never to "slur" anyone.  Rather my intent was to point out that no 
matter the cause of the missing parts or problems with a kit from Elecraft.  
The missing part has always been replaced and any problems always resolved with 
probably little to no headache.  If I have offended other with my comment then 
I to am sorry.  My goal was to keep the focus on the point that the Elecraft 
kits are probably the best kits around.  I find it difficult to understand how 
people complain about a product if the company made a good faith effort to 
correct any issues concerning the product.  If I purchase or use a product and 
I discover that something is not right about it.  I approach the company or 
manufacturer that supplied the product and ask for help.  If that company makes 
the effort to make it right, replace or repair the product I have had no loss 
and would not hold it against the company or manufacture.  I believe that is 
why others and myself go out of our way to let other know about our great 
experiences with Elecraft.

Please have a great day!

Thanks
David Davis, KG6MTI
> David, KG6MTI wrote re "Compaints [sic] about parts":
> 
> "I seem to notice that the individuals that say that they were missing
> parts do not mention that they followed the instructions and performed an
> inventory of the kit PRIOR to starting.  My guess would be if those
> builders were missing parts that there is a good change they lost them
> while building the kit and failing to prepare a proper building area. 
> Another chance is that they destroyed the part with sloppy building
> techniques and did not ant to admit their mistakes."
> ==========
> Since noone else openly said they were missing parts from a kit, I take
> this slur to be aimed at me.  Consider the following:
> 
> A) The first thing I did when I opened any kit was to do the inventory
> (as always).
> 
> B) The next thing I would do if any parts were missing (as they were in
> my K2 kit, my KSB2 kit, and my KPA100 kit) would be to call or e-mail
> Elecraft about the missing parts.
> 
> C) No part was ever lost (how in the world would you lose something like
> an entire PC board?)!!!
> 
> D) Never did I "destroy a part" and try to cover it up as "missing"!!!
> 
> As an experienced kit builder (my first kit was a DX-100 in 1955 and
> dozens of other Heathkits since - none of which I can recall that had a
> missing part) and as a NASA-certified solderer (now retired), other hams
> who see my work comment on how professional it looks.
> ==========
> From comments of others, I am apparently an exception to the rule when it
> comes to missing parts.  I apologize to those whom I may have offended by
> my gripes and I'll accept their apology for slurring me if they'll offer
> one to me.
> 
> Remember "Injun Joe" in the Li'l Abner comic strip?  That's me, I guess,
> with the eternal black cloud of bad luck hovering over me.  Hope the
> missing parts gremlin decides to haunt someone else for a change, hi.
> 
> 73, de Earl, K6SE