[Elecraft] 20 K2's

Sun Jun 2 20:52:01 2002

Hi-

I sure haven't built twenty K2 transceivers, but I have certainly sent out
a ton of toroids here recently. That, coupled with the fact that I have
built my share of Elecraft kits, makes me feel qualified enough to toss in
my two cent's worth of advocacy for vendors in general, and Elecraft in
particular.

The degree of organization I have to maintain in order to keep things
straight surprised me at first and made me really appreciate how tough it
must be kitting up those K-rigs and their assorted add-ons, especially with
the constant interruptions that I know take place at Elecraft Central on
most days.  I don't even want to think about what is involved with keeping
those components nicely organized, nonetheless how one goes abt getting
them kitted up and out the door. Mostly I am appreciative that someone is
making the effort to supply me with such enjoyable projects.

No one wants to get a kit with missing parts, but when dealing with the
volume that Elecraft sees it is an inevitability that something will get
swapped for an incorrect value or inadvertently left from a kit. These
things will happen, and they have happened to me with a few of the builds. 

To paraphrase something Ron AC7AC wrote earlier, I don't necessarily judge
people or entities based on their mistakes. Rather, my evaluations are
based on how those mistakes are remedied. Anytime I have been missing a
component, or something has been faulty, I have had absolutely no trouble
having a replacement part sent out. From the posts I have read both today
and over the past year and one half that I have been a member of this list,
I believe that my experience is typical.  Suffering from impatience, there
are times that I wish it hadn't taken a week or longer to get the part(s)
in question, but that is a different issue.

Anyway, if you like what they're hawking, be kind to your vendor! 

Mychael AA3WF
K2#1025

> [Original Message]
> From: Alan J. Price <[email protected]>
> To: <[email protected]>; Ron D'Eau Claire <[email protected]>
 > Date: 6/2/2002 2:32:49 PM
> Subject: [Elecraft] 20 K2's
>
> Hi:
> 
> I have built 20 K2's (7 K1's but not important here, maybe) and have had
> some parts missing and some bad parts.  Elecraft has never been anything
but
> excellent, perfect perhaps in satisfying me.  Sure I was aggravated on a
> Saturday when a whatacallit was missing.  With the number of parts in each
> kit, they do a great job.  Always pleasant about it as well.
> 
> Alan
> W1HYV
> 
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]On Behalf Of Ron D'Eau Claire
> Sent: Sunday, June 02, 2002 1:23 PM
> To: [email protected]
> Subject: Re: [Elecraft] K2 RF Board: Missing Bag of Parts #!!??#
> 
> ----- Original Message -----
> From: "Dave Hottell" <[email protected]>
> 
> > At 09:47 AM 6/2/02 -0400, you wrote:
> > >With regard to this issue it seems to me a big deal was made over a
minor
> > >error that is unusual compared to the normal Elecraft quality control.
> >
> > I am not sure that is a true statement.  My K1, #1124, had two parts
> > missing from one bag and the PIC for the KAT1 was defective.  There are
> > several of the defective PIC's for the KAT1's out there - ...  From my
> experience
> > the laudatory comments are not an accurate reflection of reality.
> >
> 
> 
> My K2 kit arrived with a bad crystal in it. That was two years ago. A
couple
> of conversations with Gary had a replacement coming my way even though he
> was sure it wasn't the crystal. (And the new crystal fixed the problem too
> <G>).
> 
> Elecraft has a good track record of excellent customer support. They tend
to
> replace things and do whatever is necessary to make things "right" with a
> minimum of fuss.
> 
> Yes, I agree that it is VERY frustrating to get a bad part or find that
one
> (or a bag of them) is missing, but I am certain that I would NOT want to
pay
> the price necessary for a kit that was absolutely guaranteed to be filled
> with all perfect parts every time.
> 
> When dealing with Human Beings, I have found it useful to remember that
ALL
> humans make mistakes.  Even me.  So I base my assessment of my fellow
humans
> on how they go about correcting their mistakes.
> 
> In that regard Elecraft scores very high in my book.
> 
> Ron AC7AC
> K2 # 1289
> 
> 
> 
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