[DXBase] Re: DXBase digest, Vol 1 #270 - 12 msgs

[Wes (N7WS) and Linda]

At 03:27 PM 11/5/2002 -0500, Dave Chasey wrote:
>
[snip]
>
>I contacted HP Technical Support through their web e-mail support
>center.  After reading through their canned responses, they 
>suggested trying the HP 550c driver included with Windows 2000.
>I did so, and it printed fine with that driver, confirming that 
>the problem was definitely the HP 920c driver.   Of course when 
>using the 550 driver, you lose some of the special features of 
>the 920 printer.    HP's "official" solution is to use the HP 550c
>driver when printing labels, not to fix the 920 driver.   Sigh...

HP is really "good" about that.  When I installed an HP scanner and tried
to get it to directly copy to an HP-4L printer it wouldn't work.  The
"official" fix: use Laserjet III drivers.

But think nothing of it, I've found bugs in the firmware in a $250,000
Vector Network Analyzer and a $25,000 sampling oscilloscope and HP's (now
Agilent) response was, "Oh, we don't support those instruments anymore, you
need rev.XXX."

>
>I also want to thank Jack, W9OL, and N7US(?) for their responses and 
>help.   You sure don't get that quality and quick assistance from HP!

73,

Wes  N7WS