[Dx4win] Fwd: Re: Updates on a more positive note!

[Paul van der Eijk]

Hi Dick,

Thank you for your personal note! I copy the reflector on my reply; it may
be educational.

Well I beat you in number of years developing commercial software. (since
1976)

What some, and may you too, do not appreciate is the wide scale of computer
experience DX4WIN users have. In my regular job, most of our users have a
masters or phd or are students working towards it. So there is a certain
level of expectation what your customer understands.

This is not the case with DX4WIN users. We had users who do not recall the
difference between a left mouse click or a right mouse click and put me on
the phone with their son or spouse who 'knows computers'. Some do not
recall that they bought the program already, and try to purchase a license
over and over again. Some of my users love to get me on the phone just for
the chit chat. etc.

So from my perspective, minimizing support is important, especially when
this happens in the evening hours or in the weekend. I want a user to be
able to figure out how its done without having to ask me.

--Paul, KK4HD

http://www.dx4win.com