[Dx-qsl] Fwd: Fw: 5 months to get paid....

Wed Aug 20 11:07:58 EDT 2014

You said,  "If you have an issue with The QSL Man, take it up on a
 personal basis.  If his printing is delayed, I'd start with
 trying to ascertain what the hold-up is before airing your
 frustration publically."

According to Bill's message, that's exactly what he did over and over again, for a course of 5 months. And not only did he have to wait 5 months to get paid, his emails were being ignored, and he was getting the runaround. Bill didn't post his message on this forum, he sent it to his customers to alert them. Someone else posted it here. I wish Wayne a speedy recovery, and hope his business can rebound and operate to the standards it did for many years.

73, Hal K4HB

http://www.k4hb.com

http://www.k4hb.com/postage

http://www.k4hb.com/redneck

--------------------------------------------
On Tue, 8/19/14, Steve Wheatley via DX-QSL <dx-qsl at mailman.qth.net> wrote:

 Subject: Re: [Dx-qsl] Fwd: Fw: 5 months to get paid....
 To: "Ron Lago" <ac7dx at comcast.net>, "plumdx at msn.com" <plumdx at msn.com>, "DX QSL Posts" <dx-qsl at mailman.qth.net>
 Date: Tuesday, August 19, 2014, 8:51 PM

 Everyone,

 First, I will say that I've been a customer of Wayne's since
 I started in Ham Radio and printed my first KU9C card.  
 Why?   He was one of the best printers, and as I started
 QSL managing, I realized that, at the time, well over 50% of
 the US cards I received came from him.  I've done
 essentially all of my DXpedition QSLs from him, and after
 watching how other cards I have 'weather' over the years, I
 found his color printing to be a bit better than those I've
 seen from other printers.  Yes, they're a bit more
 expensive...but I can show you how they 'stand up' to
 display over time, and in my opinion better than most of the
 others I have in my collection.

 While I do not know the complete details of Wayne's health,
 I went to his website today, and noticed that his daughter
 has taken over the operation due to his situation.   You
 can read it here:

 W4MPY - About Me

 QSL printing has definitely changed over the years, lots of
 printers have come and gone.   Wayne's been a
 mainstay.   And sadly, it seems his battle with some
 recent health issues have put him in a position where he is
 has turned the day-to-day operation to his daughter.  I
 give her credit for working to keep the family business
 going.

 I hope that the ham community will take his situation
 into consideration before taking to a public forum with the
 flame-thrower on full blast.  Wayne is a true gentleman,
 and has been a very avid DXer.   Remember, we're all
 getting older (amazing how that works), and any one of us
 could find ourselves in Wayne's shoes.   Think how you
 might feel if you read the email below if you were in that
 situation.    And I suspect taking over the operation on
 short notice hasn't been easy for his daughter.

 If you have an issue with The QSL Man, take it up on a
 personal basis.  If his printing is delayed, I'd start with
 trying to ascertain what the hold-up is before airing your
 frustration publically.   

 I am sad that I saw this post, and even more disappointed
 when I went to Wayne's web page and read the news.   He
 and I go back a long way, and he's been one of the great
 hams I've had the privilege to have spent time with.  I
 wish him the best on his recovery, and hope to hear him on
 the air soon.

 Bill, please take me off the list as well.

 73
 Steve KU9C

 -------- Original Message --------
 Subject:     Fw: 5 months to get paid....
 Date:     Tue, 19 Aug 2014 07:39:02 -0400
 From:     WILLIAM PLUM <plumdx at msn.com>

 ----- Original Message -----
 *From:* WILLIAM PLUM <mailto:plumdx at msn.com>
 *Sent:* Monday, August 18, 2014 1:30 PM
 *Subject:* 5 months to get paid....

Dear Customer,
 Here's something of interest.
 Even my competitors like my envelopes! HI!
 I've been supplying W4MPY with my nested airmail envelopes
 for several 
 years now. He's been a slow payer most times, but this final
 time was a 
 killer.
 About three weeks after I shipped out his order in late
 March, I emailed 
 Wayne and asked how much longer? No reply. Waited a bit
 longer, emailed 
 again,  no reply...Repeated the above....and got a reply
 from his 
 daughter Debbie. Wayne's in poor health,...but "give me two
 weeks and 
 I'll have a check to you."
 I waited 4 weeks. Still no payment. Emailed Debbie...no
 reply...Emailed 
 again, no reply. Gotta love that attention to customer
 service... I even 
 emailed her saying return the envelopes and we'll call it
 even...No reply.
 Called Monday August 4th and was truly surprised when I got
 Debbie on 
 the phone. She apologized:
 things getting difficult caring for two sick parents and
 trying to ruin 
 the biz for him. She was just about to call me tho!!
 Amazing. Well, I 
 did get a VISA debit card number out of her...but I can't
 use it until 
 the 15th!! "Oh, and Bill, could you send another batch of
 envelopes, 
 we're running low on our supply....." Well Debbie, I'm
 jumping right on 
 it..........VISA transaction went thru on August 13th,
 FINALLY!...almost 
 5 months to get paid...bet their electric and phone bills
 didn't go 
 unpaid for 5 months. I would have taken $50 a month as
 payment. Having 
 my payment requests ignored was worse than not being
 paid...so much for 
 courtesy.
 I've been doing this for 30+ years now.  One rotten apple
 isn't such a 
 bad record.
 Decided to register on eham and write a review on W4MPY.
 After posting 
 my review, it was pulled as were two others. Those being
 from hams who 
 had a bad experience ordering qsls. Those reviews are listed
 below.
 eham said posts to product reviews have to conform to
 certain criteria. 
 I guess customer service has no bearing when purchasing
 products 
 anymore. Eham pulled the following poor reviews as well as
 mine. I was 
 able to post to Company reviews under their "Forums"
 section. At least 
 1000 views of my post, so far. That's nice to know!
 Here is one review from eham that they decided to
 delete...Glad I 
 thought quick enuf to grab it!!:

 bill

      eHam.net member PLUMDX has sent you a review for
 you to review.

 ----- start of message -----
 read this one.

 The following is a review from eHam.net:

 Worst service! AVOID!

 I had always heard good things about Wayne.

 Back on 1/25/14 I ordered a batch of cards.

 Got a confirmation email on 1/27/14 that said he would ship
 in approx. 2 
 weeks. OK No problem there.

 Charged my credit card on 2/10/14 - Great! Thought that they
 were on the 
 way.

 AND....NOTHING.

 I sent an email inquiry on 2/16/14. Never got a reply.

 Sent another email on 2/22/14.  Also, never got a reply.

 I thought. "Well, maybe he has a firewall, or spam filter
 that is 
 flagging my e-mails."

 I then placed a telephone call to Wayne on 2/26/14.

 He answered and couldn't tell me anything about my order. He
 claimed he 
 was not in his shop at the time. He wrote down my ham
 callsign and said 
 he would check on it in the morning and call me.

 As of today (3/17/14) I have heard nothing back from Wayne.
 No phone 
 call. No email.. Nada.

 As far as I am concerned he is a crook.

 I will be contacting my bank tomorrow to have the credit
 card charges 
 reversed.

 I DO NOT recommend Wayne. I will be taking my business
 elsewhere.

 ----- end of message -----

 You can see this review in full at:

 http://eham.net/reviews/detail/324

This email was sent to you from  (PLUMDX) through a
 notification
 system on eHam.net.
 Here is the other review eham deleted:

 bill

      eHam.net member PLUMDX has sent you a review for
 you to review.

 ----- start of message -----
 read this.

 The following is a review from eHam.net:

 My order

 Let me first say that I try to be a very loyal customer. I
 first used 
 W4MPY back in the early 90's when I was 15. He was the only
 qsl maker 
 back then that would send my cards COD because I was too
 young to have a 
 bank account. I have used him ever since.  When I got back
 into the 
 hobby back in 2010, I got my new call (W2KRD) I had no
 problems. When I 
 upgraded to my new call (WB2P)in the fall of 2013, I
 naturally used him 
 for my new cards. I placed my order and my CC was charged
 12/20/13. I 
 assumed that since this was right before Christmas, my order
 would 
 probably take a full month. After three months, without any

 correspondence, I decided to try to find out what was going
 on. I sent 
 several emails and called the phone number from the website
 to see what 
 was going on. I tried calling everyday for one month. I
 finally got 
 ahold of Wayne and he apologized and said that he had some
 serious 
 medical issues and that he was getting back on track. He
 said that he 
 would expedite my or
   der.  I understand that this is a small business and
 that a retired 
 guy can have health issues, so I didn't loose it on him.
 After another 
 month with nothing, I called back and left a message. I was
 pissed. 
 After another email threating to dispute the charges, I get
 an email 
 from his daughter. Debbie's email was very polite and said
 that her dad 
 has been very ill, and that she has had to take over the
 business a 
 little earlier from her dad than they both planned on. She
 also said 
 that she was running about 2 weeks on turnaround and that
 she would 
 email me when the cards were shipped. Well that email was
 May 2nd. On 
 May 22, I sent an email asking where my cards were. No
 response. On June 
 2nd, one month after I was told I would have my cards in two
 weeks, I 
 sent another email. I finally got my response saying I would
 get my 
 cards within 2-3 business days. I placed my order before
 Christmas and 
 got my cards June 6th.
       I understand that medical issues can and will
 happen, which was 
 why I believe I was MORE THAN PATIENT with W4MPY. After all
 the BS that 
 I went through as a customer, you would have though that
 maybe I would 
 have gotten a few extra cards or some air envelopes. Nope.
 So much for 
 loyalty. I should have used a QSL maker from the Ukraine.
 Even with the 
 turmoil in that country, I would have received my cards
 quicker.
        If you use this company which says "personal
 service is their 
 goal" on their website. You have been warned.

 ----- end of message -----

 You can see this review in full at:

 http://eham.net/reviews/detail/324

 This email was sent to you from  (PLUMDX) through a
 notification
 system on eHam.net.
 73 and good dx,
 bill

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