[Dx-qsl] Fwd: This stinks

Tue Aug 19 23:17:24 EDT 2014

HI GANG
I FIGURED I BETTER OFFER MY 2 CENTS  WORTH.....IM NOT HERE TO DEFAME OR 
CONDEMN WAYNE OR ANYONE. I STARTED OUT USING  JACK CUMMINGS W2CTN'S PRINTER  ( 
I THINK WE ALL REMEMBER JACK WHO I  CONSIDERED
THE BEST QSL MGR EVER)W9SKR.....I  STAYED WITH 9SKR UNTIL THE UNFORTUNATE 
DAY HE PASSED AWAY. I USED TO ASK  HIM TO RAISE THE PRICE OF MY CARDS BECAUSE 
THE PRICE OF PAPER WENT UP THE PRICE  OF INK WOULD GO UP BUT HE STEADFASTLY 
REFUSED. W9SKR & I WERE VERY CLOSE  FRIENDS & I WAS LOST FOR A PRINTER. 
THEN I SAW WAYNES AD AND I RAN WITH HIM  FOR A FEW YEARS PRINTING UP LOTS OF 
CARDS FOR ME I NEVER HAD A PROBLEM OF DELAYS  ETC.  I STAYED WITH WAYNE A 
COUPLE MORE YEARS BEFORE SWITCHING TO  LZ1JZ TONY....THAT ONLY LASTED A SHORT 
TIME UNTIL I FOUND MY DEAR FRIEND GENNADY  UX5UO.....HIM I HAVE NO COMPLAINTS 
THERES JUST NO ROOM TO COMPLAIN...I EMAIL HIM  TELL HIM WHAT I WANT AND 
USUALLY THAT SAME DAY HE SENDS ME A SAMPLE  COPY (AS HE WONT PRINT 1 CARD UNLESS 
IM  OK WITH HIS SAMPLE) I ALWAYS  RECEIVE VIA MY MAILMAN A WELL WRAPPED 
REGISTERED  MAIL PACKAGE FROM HIM  WITHIN 2-3 WEEKS ALL THE WAY FROM THE 
UKRAINE.  I FIGURE THIS IS THE LAST  PRINTER I'LL EVER BE USING BUT SO FAR HE'S 
THE BEST.
JOE ARCURE  W3HNK 

____________________________________
 From: lists at w2irt.net
To: dx-qsl at mailman.qth.net
Sent: 8/19/2014 8:16:25  P.M. Eastern Daylight Time
Subj: Re: [Dx-qsl] This stinks

I never understood why Wayne had such a loyal customer base  in the last 10
or so years. His print quality is decent enough, but jobs  are considerably
more expensive than those from his European competitors.  I've been dealing
with Gennady (UX5UO) for years and not only is he the  cheapest but also the
best quality and fastest I've ever dealt with. Even  with the state of 
things
in his country he got 3 orders of 1000 cards for  members of my club turned
around in 2 weeks, for $79 USD. Gennady's stock  designs are far more
visually appealing than Wayne's are (ooooh, State  outline! Oooooh! US
Flag!!) as well. LZ1JZ is another excellent printer and  I've had cards done
by Germany's QSL Shop that were absolutely great, but  they're now quite
expensive.

I remember when STAR QSL was in their  death throes. They did my first ever
cards, they were slow, expensive and  had lousy stock designs (this was
before I started designing cards myself).  

----------------------------------------------------
Regards,
Peter  Dougherty, W2IRT
www.facebook.com/W2IRT

----- Original Message  -----
*From:* WILLIAM PLUM <mailto:plumdx at msn.com>
*Sent:* Monday,  August 18, 2014 1:30 PM
*Subject:* 5 months to get paid....

Dear Customer,
Here's something of interest.
Even my competitors like my  envelopes! HI!
I've been supplying W4MPY with my nested airmail envelopes  for several 
years
now. He's been a slow payer most times, but this final  time was a killer.
About three weeks after I shipped out his order in late  March, I emailed
Wayne and asked how much longer? No reply. Waited a bit  longer, emailed
again,  no reply...Repeated the above....and got a  reply from his daughter
Debbie. Wayne's in poor health,...but "give me two  weeks and I'll have a
check to you."
I waited 4 weeks. Still no payment.  Emailed Debbie...no reply...Emailed
again, no reply. Gotta love that  attention to customer service... I even
emailed her saying return the  envelopes and we'll call it even...No reply.
Called Monday August 4th and  was truly surprised when I got Debbie on the
phone. She  apologized:
things getting difficult caring for two sick parents and trying  to ruin the
biz for him. She was just about to call me tho!! Amazing. Well,  I did get a
VISA debit card number out of her...but I can't use it until  the 15th!! 
"Oh,
and Bill, could you send another batch of envelopes, we're  running low on
our supply....." Well Debbie, I'm jumping right on  it..........VISA
transaction went thru on August 13th,  FINALLY!...almost
5 months to get paid...bet their electric and phone bills  didn't go unpaid
for 5 months. I would have taken $50 a month as payment.  Having my payment
requests ignored was worse than not being paid...so much  for courtesy.
I've been doing this for 30+ years now.  One rotten  apple isn't such a bad
record.
Decided to register on eham and write a  review on W4MPY. After posting my
review, it was pulled as were two others.  Those being from hams who had a
bad experience ordering qsls. Those reviews  are listed below.
eham said posts to product reviews have to conform to  certain criteria. 
I guess customer service has no bearing when purchasing  products anymore.
Eham pulled the following poor reviews as well as mine. I  was able to post
to Company reviews under their "Forums" section. At  least
1000 views of my post, so far. That's nice to know!
Here is one  review from eham that they decided to delete...Glad I thought
quick enuf to  grab it!!:

bill

eHam.net member PLUMDX has  sent you a review for you to review.

----- start of message  -----
read this one.

The following is a review from  eHam.net:

Worst service! AVOID!

I had always heard good things  about Wayne.

Back on 1/25/14 I ordered a batch of cards.

Got a  confirmation email on 1/27/14 that said he would ship in approx. 2
weeks.  OK No problem there.

Charged my credit card on 2/10/14 - Great! Thought  that they were on the
way.

AND....NOTHING.

I sent an email  inquiry on 2/16/14. Never got a reply.

Sent another email on  2/22/14.  Also, never got a reply.

I thought. "Well, maybe he has  a firewall, or spam filter that is flagging
my e-mails."

I then  placed a telephone call to Wayne on 2/26/14.

He answered and couldn't  tell me anything about my order. He claimed he was
not in his shop at the  time. He wrote down my ham callsign and said he 
would
check on it in the  morning and call me.

As of today (3/17/14) I have heard nothing back  from Wayne. No phone call.
No email.. Nada.

As far as I am concerned  he is a crook.

I will be contacting my bank tomorrow to have the credit  card charges
reversed.

I DO NOT recommend Wayne. I will be taking my  business elsewhere.

----- end of message -----

You can  see this review in full  at:

http://eham.net/reviews/detail/324
<mailbox:///C:/Users/Ron/AppData/Roaming/Thunderbird/Profiles/ivtu1g6b.defau
lt/Mail/mail.comcast.net/Sent?number=0>

This  email was sent to you from  (PLUMDX) through a notification
system on  eHam.net.
Here is the other review eham deleted:

bill

eHam.net member PLUMDX has sent you a review for you to  review.

----- start of message -----
read this.

The following  is a review from eHam.net:

My order

Let me first say that I try  to be a very loyal customer. I first used 
W4MPY back in the early 90's  when I was 15. He was the only qsl maker 
back then that would send my  cards COD because I was too young to have a 
bank account. I have used him  ever since.  When I got back into the 
hobby back in 2010, I got my  new call (W2KRD) I had no problems. When I 
upgraded to my new call  (WB2P)in the fall of 2013, I naturally used him 
for my new cards. I placed  my order and my CC was charged 12/20/13. I 
assumed that since this was  right before Christmas, my order would 
probably take a full month. After  three months, without any 
correspondence, I decided to try to find out  what was going on. I sent 
several emails and called the phone number from  the website to see what 
was going on. I tried calling everyday for one  month. I finally got 
ahold of Wayne and he apologized and said that he had  some serious 
medical issues and that he was getting back on track. He said  that he 
would expedite my or
der.  I understand that this  is a small business and that a retired 
guy can have health issues, so I  didn't loose it on him. After another 
month with nothing, I called back  and left a message. I was pissed. 
After another email threating to dispute  the charges, I get an email 
from his daughter. Debbie's email was very  polite and said that her dad 
has been very ill, and that she has had to  take over the business a 
little earlier from her dad than they both  planned on. She also said 
that she was running about 2 weeks on turnaround  and that she would 
email me when the cards were shipped. Well that email  was May 2nd. On 
May 22, I sent an email asking where my cards were. No  response. On June 
2nd, one month after I was told I would have my cards in  two weeks, I 
sent another email. I finally got my response saying I would  get my 
cards within 2-3 business days. I placed my order before Christmas  and 
got my cards June 6th.
I understand that  medical issues can and will happen, which was 
why I believe I was MORE  THAN PATIENT with W4MPY. After all the BS that 
I went through as a  customer, you would have though that maybe I would 
have gotten a few extra  cards or some air envelopes. Nope. So much for 
loyalty. I should have used  a QSL maker from the Ukraine. Even with the 
turmoil in that country, I  would have received my cards quicker.
If you use  this company which says "personal service is their 
goal" on their website.  You have been warned.

----- end of message -----

You can see  this review in full  at:

http://eham.net/reviews/detail/324

This email was sent  to you from  (PLUMDX) through a notification
system on eHam.net.
73  and good dx,

--  

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