[DSP-10] EZKit-Lite

[TJ Bosma]

Actually, all of us accepted the Terms & Conditions
(T&C's) 
when we placed web orders.   One of the T&C's does
deal

with pricing corrections, so one would have a difficult time

proving it was fraud.  


While some would argue this, I believe sales on the web

are subject to the UCC (Uniform Commercial Code).  
Long story short - if they correct their price (while hiding

behind the T&C's) you have the right to cancel the order
or accept the new price. 



Is it bad business?   Yes.   
Unfortunately, these days it happens all the time. 



I've been involved in materials management and purchasing

for most of my career and unfortunately this is becoming 

more and more commonplace in this day of Enron-esque

corporate business practices.   


I suspect the other part of the problem is that while e-business

is wonderfully fast and efficient, the boys & girls who 
write these systems lack a sense of customer service.  
For example, in this instance a properly programmed

system should/could have sent us an email noting the

price {quot}change{quot} and asking us if we wanted to continue
with the order or cancel it.  


What's worse IMHO, is that the higher price tag will be a 

barrier to many would be ham kit builders, especially the

youngsters.   


I've been a ham since the 60's, started out with a 

Heath VTVM and then an Allied Radio Knight Kit R-100A

receiver kit at the age of 13.   The fascination of
building

something and watching it work when you first turn it on

still intrigues me after almost 40 years.   


I want to thank Bob Larkin for his great project.  
(and the rest of you for letting me ramble on a bit) 



73

Tim w6iss 





At 07:45 AM 2/12/2002 -0600, you wrote:

>Can anyone say {quot}bait and switch{quot} tactics on the price. If
they quoted you

>$89 they have to provide it at that price. It's like if you go into a
store

>and they mis-priced the item lower than it should be, they have to
give it

>to you for the marked price. If they have confirmed your order at $89
plus

>the shipping you can get it at that. To state that you are buying at
one

>price and then charging your credit card at another is as far as I
can tell

>FRAUD! Of course, I am not employed in the legal system so I may be
wrong.

>If I am, it is at least very, very, very bad business practice.
>
>>
>> Hi,
>>
>> I just got an e-mail confimation of my order. Guess what? The
price was

>> changed from $89 to $245 even though the Web Quote was=20
$89.

>>
>> So I am busy trying to cancel the order.
>>
>> Good luck to others
>>
>> Dave Hart=A0 AA6CQ
>>
>
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