[Boatanchors] Shipper damage

[RAY FRIESS]

I look forward to going to court if I have to.  In Utah, if they don't show up, the Court enters default judgment.  Then I take that to the sheriff and he executes on the judgment by going into the premises and holding a sheriff's sale.  Everything in the office is frozen for the sale.  Then I or anyone can bid at the sale.  If I bid the amount of my judgement then I get ownership of everything in the office and can haul it away.  If someone else bids higher, that's great.  The judgment also includes the court and sale costs.

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________________________________
From: Glen Zook <gzook at yahoo.com>
Sent: Monday, November 19, 2018 3:16:24 PM
To: RAY FRIESS; w5jo at brightok.net; boatanchors at mailman.qth.net; john
Subject: Re: [Boatanchors] Shipper damage

The last thing I willingly shipped by UPS was a Johnson Challenger transmitter.  It was going from the Dallas, Texas, area over to someone near Shreveport, Louisiana.  UPS lost the box!  So, I filed a claim.  After several weeks they found the package at their equivalent of the Post Office dead letter office.  Their bar code label had come off the box but my labels were still there.  I came to the conclusion that UPS personnel can no longer read!

They opened the box to see what was inside and contacted me to verify the contents.  UPS then repacked the transmitter and forwarded the box to the client.  The client reported that the box looked like a basketball when it was received and the transmitter was completely destroyed.

I filed another claim since, at least at that time, the sender had to file any claim, the receiving party could not file a claim.

I got a telephone call from a national "claims clerk".  She said the claim was denied because of "improper packing".  I told her the history but she said that could not be verified and the claim was still denied.  Then, I played my "trump card".  I had shipped the box from an actual UPS owned facility, not a UPS Store, etc.  Over the counter was a very large sign stating that every box had to be opened and inspected for "proper packing".  In fact, it was grounds for immediate firing if any clerk did not do this.  Of course, it was a practical impossibility for this to happen.  But, no clerk would admit that they had not opened the box.  Because of this sign, UPS definitely took full legal responsibility that the box was properly packed.

The representative got very quiet.  Then, she said that the Fort Worth office would have to handle the claim and that they would immediately contact me.  About 15-minutes later I go a call from Fort Worth telling me that the claim forms were already in the mail.  Several weeks later I got the forms and the postmark was only a couple of days before I got them.  So, I filled them out and sent them back to Fort Worth.

About 3-weeks after that, I got another telephone call saying that my cheque for $100.00 would be in the mail.  I had to "remind" the UPS person that the package was "insured" for substantially more.  The person said that he would have to check on this an put me on hold.  About 15-minutes later he came back and said that I was correct and that a cheque for the total insured amount, plus the shipping charges, would go in the mail the next day.

Almost a month later, the cheque arrived.  This made well over 4-months to get the claim paid.

Years before, when I owned the Motorola reconditioned equipment center for the south central United States, UPS ran a fork lift tong through a box.  Yes, when a claim was filed they claimed "improper packing"!  At the time, we were shipping around 50-packages a week by UPS all using the "foam in place" packing method and had no problems with UPS or any other carrier.

No matter what we tried, UPS kept denying the claim.  Now, Motorola, from their Schamburg, Illinois, plant was shipping several hundred packages by UPS every day.  It took a telephone call from a Motorola vice-president to the CEO of UPS before the claim was paid.  The vice-president told the UPS CEO if the claim was not immediately paid, Motorola would immediately stop all shipments by UPS and go to another carrier.

In less than 2-hours, a cheque for the entire claim was hand delivered!

I have been told that UPS owns the "insurance company" for the packages and the insurance fees are, basically, gravy to the company.  The less paid out in claims the more profit for UPS.

Glen, K9STH
Website: http://k9sth.net


________________________________
From: RAY FRIESS <rayfrijr at msn.com>
To: "w5jo at brightok.net" <w5jo at brightok.net>; "boatanchors at mailman.qth.net" <boatanchors at mailman.qth.net>; john <johnmb at nc.rr.com>
Sent: Monday, November 19, 2018 10:46 AM
Subject: Re: [Boatanchors] Shipper damage

I don't really care what they choose to call it.  The concept is to provide reimbursement when they trash a package during shipment ...  call it insurance or whatever.  In the case in question, they sent out a letter saying they won't pay because it wasn't damaged in shipment.  Thats the biggest bunch of pure crap and balderdash and I told them so in warning them they either pay or I will do what Bryan said he did.  Threaten to file a complaint with the BBB.  I also told them I would file suit in small claims court against them.
You cannot claim, with a straight face, that a package was presented to the shipping counter undamaged, and arrives at its destination trashed, and that it was not damaged during shipment.  Only a plain moron would accept that explanation and believe it.  Only a moron would make such a claim too.  I pointed it out to them in my response to their claim denial.
We'll see what happens...  I hope they will do the honest thing they did with Bryan and pay the claim.  Otherwise, I kind of look forward to presenting their explanation to a judge, along with the pictures, and look for the incredulous look or the outright laughter from the judge toward the UPS attorney.