[ARC5] OT: UPS Ground Insanity

[Geoff]

Because FedWrex aint no better. I ve had more damage from them than UPS over 
the last several decades.

And when I do the packing nothing gets damaged except maybe a drivers back.


----- Original Message ----- 
From: <millerke6f at aol.com>
To: <1oldlens1 at ix.netcom.com>; <w5sum at comcast.net>; 
<milsurplus at mailman.qth.net>; <arc5 at mailman.qth.net>
Sent: Thursday, November 29, 2012 4:43 PM
Subject: Re: [ARC5] OT: UPS Ground Insanity


> Some years back I shipped a Swan 600T/600R and power supply by UPS  ground 
> from Sacramento to the East coast.  I had UPS pack the units in their 
> (UPS) foam in place system at my expense to "Ensure" the stuff made it in 
> one piece.  I insured them for the purchase price and off they went.  A 
> week later I got an email from the buyer saying that the units arrived in 
> horrible condition and that he refused to accept the shipment and that UPS 
> was sending the gear back and that he wanted the stuff repaired and 
> re-shipped or a full refund.  A week later the stuff landed on my porch, 
> just a clutter off stuff in what remained of the three pieces with the 
> remnants of the "In Foam" packing here and there.  I put a claim into the 
> UPS system and which was denied because UPS said that the equipment was 
> not packed properly.  Seems they always refuse the first claim.  Even 
> though I made it clear that they, UPS, had packed the items using their, 
> UPS, foam in place system and their containers, t
> hey still refused to settle the claim!!  It took a few letters and a 
> complaint to their corporate HQ to get them to move on the complaint. 
> Even then I had to submit repair estimates on the three items as they 
> refused to pay off on a total loss.  I was lucky in that a local ham had 
> the spare parts and metal work to bring the Swan Twins back from the brink 
> along with a bunch of tubes.  His bill was close to the insured amount and 
> at that point with a few more letters and calls to UPS I was able to pack 
> up the stuff myself and ship it again in three boxes (double boxed) with 
> lots of foam plates and crumple. Success at last.   But the total man 
> hours were huge on my part not to mention the  patience of the fellow 
> waiting on the completion.  I went to FEDEX at that point or the USPS both 
> of which have given me excellent service over the years.  It makes you 
> wonder how UPS stays in business?
>
>
> 7 3
> Bob, ke6f
>
> -----Original Message-----
> From: Richard Knoppow <1oldlens1 at ix.netcom.com>
> To: Ronnie Hull <w5sum at comcast.net>; milsurplus 
> <milsurplus at mailman.qth.net>; arc5 <arc5 at mailman.qth.net>
> Sent: Thu, Nov 29, 2012 10:35 am
> Subject: Re: [ARC5] OT: UPS Ground Insanity
>
>
>
> ----- Original Message ----- 
> From: "Ronnie Hull" <w5sum at comcast.net>
> To: <milsurplus at mailman.qth.net>; <arc5 at mailman.qth.net>
> Sent: Thursday, November 29, 2012 5:01 AM
> Subject: Re: [ARC5] OT: UPS Ground Insanity
>
>
>> Applicant:   Is UPS Hiring?
>>
>> UPS HR Rep: Can  you destroy a titanium anvil in less that
>> 5 minutes?
>>
>> Applicant:  Sure Can !!
>>
>> UPS HR Rep:  Your hired.. when can you start?
>
>    I think the problem with Unmitigated Package Smashers
> and FedUp is mainly that items are not packed well.  It is
> not trivial to package something so that it withstands being
> hit with a fork lift or dropped from a truck bed.  Some
> items are just not going to survive but nonetheless one can
> do better than a thin layer of bubble pack or (the worst)
> plastic peanuts.
>    Mainly the idea is to keep the item away from the walls
> of the box and to use fairly rigid padding so it can't move
> around a lot.  Heavy stuff really needs to be crated.
>    I've had my share of stuff damaged by both of the above
> but none of it was packaged at all well.
>
>
> --
> Richard Knoppow
> Los Angeles
> WB6KBL
> dickburk at ix.netcom.com
>
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