[ACARS] Fw: [AirNav Systems #251]: Online Support: Registration Codes Problems

[Robert C C Hall]

Dear ACARS Colleagues,

Thought you might all be interested in my horrific and continuing experience
with Airnav Systems, as portrayed below. It is now almost two months since
they took my $$$$  and still they deny and their Decoder does not work. And
now, to cap it all, their Suite 4 (also paid for in full) has gremlins!!

These Airnav people seem quite dreadful. Both their systems rely to some
extent on Internet connections but neither have worked on either of their
products which I have diownloaded and  for which I have paid!!!!
Their first exscuse was about "OUTAGES";
what on earth can this mean? OK, so Florida has suffered recently but I am
talking about early July?

All seems crazy to me; anyone got any thoughts that might be helpful? Thanks
to a three  guys who have been helpful (in Wales, Surrey & California) and
am now switching to ACARSD and WACARS, albeit in a very slow and wobbly
fashion! Sorry, I don't see too well.

Good night all and hope you never have my problems with Airnav

Bob
IC-R8500 + W40PC + C3G + M7000
PC-Ale + PC-HFDL + Mscan Meteo Fax
Airnav Suite 4, ACARSD, WACARS, JVComm32
Nkosi Sikelel i'Afrika


----- Original Message ----- 
From: Robert C C Hall
To: AirNav Systems - Support
Cc: Sales at primus.com
Sent: Wednesday, September 08, 2004 12:51 PM
Subject: Re: [AirNav Systems #251]: Online Support: Registration Codes
Problems


FROM AIRNAV SUPPORT AFTER 48 DAYS OF CORRESPONDENCE AND PAYMENTS FOR FULL
REGISTRATION AND INSTALLATION OF CODES............

Thanks a lot for your interest in AirNav.

Our records show that you have only registered AirNav Suite, not ACARS
Decoder.

Really hope this helps.


Please see your Email dated 23/July/04 which confirms Registration codes for
my ACARS Decoder 2.  I  assume  the Cost was authorised prior to the issue
of Codes but if not, then kindly confirm that nothing has been charged and,
also, that nothing will be charged as I no longer wish to waste time (now 48
days!!) corresponding with you and trying to operate a DEAD product.

In this connection, see also the Email from Primus of 23/July/04 confirming
the charge has been authorised with Reference No. 3413237.

So the Order is now cancelled and again, if the cost has been charged then
please advise that the amount will be reversed and credited to my Card
account!
Robert Hall


This email was scanned by ICL's anti-virus solution at http://www.eject.co.za