[1000mp] Re: 1000mp digest, Vol 1 #162 - 9 msgs yaesu repair
R L Johnson
[email protected]
Sat, 27 Apr 2002 15:13:47 -0500
I get same day service from Burghardts Amateur Center even for non
warranty service
Richard Brown wrote:
>
> I have had good luck with Rolf Neilson in Pensacola Fl for non-warrenty
> repair on Kenwood and Yaesu.
> Dick W5AA
>
> [email protected] wrote:
> >
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> > Today's Topics:
> >
> > 1. Re: Warranty Service -- a report from the front (Stu)
> > 2. Re: Warranty Service -- a report from the front (B. Joseph Giacobello)
> > 3. Re: Warranty Service -- a report from the front (Norm, W3IZ)
> > 4. RE: Warranty Service -- a report from the front (Joe Subich, K4IK)
> > 5. RE: Warranty Service -- my experience (James C. Hall, M.D.)
> > 6. Re: Warranty Service -- a report from the front (Ray C Fallen)
> > 7. tip: switching in extra band filters for reception (Arie Kleingeld en Marian van Boheemen)
> > 7. Re: tip: switching in extra band filters for reception (FireBrick)
> > 8. Re: tip: switching in extra band filters for reception (Tom Horton)
> >
> > --__--__--
> >
> > Message: 1
> > From: "Stu" <[email protected]>
> > To: <[email protected]>
> > Subject: Re: [1000mp] Warranty Service -- a report from the front
> > Date: Fri, 26 Apr 2002 17:03:33 +0100
> > Reply-To: [email protected]
> >
> > Pete and Norm thanks for the reassurance had me worried I had bought a croc
> > of u know what I mean
> >
> > I had my TS850 for ages without fault till recently and that took all sorts
> > of abuses
> >
> > I have heard of a few bad units etc and just hope my one isn't
> > Hope you all get your radios back soon and all repaired
> >
> > Stu MM0BSM
> >
> > --__--__--
> >
> > Message: 2
> > Date: Fri, 26 Apr 2002 12:15:23 -0400
> > From: "B. Joseph Giacobello" <[email protected]>
> > Organization: Macromolecular Matters
> > To: [email protected]
> > Subject: Re: [1000mp] Warranty Service -- a report from the front
> > Reply-To: [email protected]
> >
> > Actually, I've had a lot of interaction with both John Lynn and Andy Ormonde and
> > my experiences have been favorable. I believe John is now the service manager
> > and Andy may be the chief technician, but I'm not sure. I think there may have
> > been a personnel shake-up about a year ago, because Albert Culupcupan was the
> > service manager and he is mysteriously absent now.
> >
> > I had a seemingly intractable problem with my MP. The SWR would randomly and
> > unpredictably go haywire, with or without the tuner engaged, whenever feeding my
> > amps (30S1, Viking Thunderbolt, Heath HA-14) usually from 10 through 15 meters.
> > I was firmly convinced the problem was related to the infamous 15 meter SWR
> > problem that the early vintage MP's were prone to, because my TS850S backup rig
> > had no problems with any of these amps.
> >
> > Yaesu's service department and, especially, Andy, worked on my unit several
> > times at no charge but were unable to solve the problem. They could never
> > reproduce the problem in their shop. I actually had to provide them with a
> > video tape of the unit misbehaving in order to convince them that I wasn't
> > imagining it. Finally, Andy in desperation loaded up my MP with ferrite because
> > he thought the problem had to be RFI and/or problems associated with the input
> > characteristics of my amps. I was still unbelieving because of the unlikelihood
> > of all three amps producing the same behavior and the fact that the 850S was
> > trouble-free. Sure enough, after getting the MP back on the air from Andy's
> > last attempt to correct the problem, I observed the same erratic SWR behavior.
> >
> > Last fall I replaced the 30S1 and Thunderbolt with TenTec Titans. I haven't
> > seen the problem since. Apparently, the MP has a sensitivity to some kinds of
> > loads that do not faze (You should pardon the choice of terms here.) the 850.
> > However, the bottom line is that John and Andy went the extra mile for me.
> >
> > 73, Joe
> >
> > Robert Shohet wrote:
> >
> > > > Hi Bob -- It *is* a strange operation, considering how important MPs and
> > > > Mark 5s, and service in general, are to their reputation.
> > >
> > > Andy identified himself as Service Center Supervisor (a supervisor or the
> > > supervisor, who
> > > > knows?) in a recent e-mail, but he doesn't strike me as much of a
> > > > grown-up.
> > >
> > > He isn't! He doesn't return phone calls and I have found that whatever he
> > > says often turns out NOT to be accurate as far as service times, pricing,
> > > etc. HOWEVER, once you do get him on the phone he IS helpful at diagnosing
> > > problems and suggesting solutions.
> > >
> > > I've always had pleasant and informative dealings with Jerry
> > > > Darby,
> > >
> > > So were mine until the finger-pointing episode.
> > >
> > > while my dealings with Chip Margelli have been indifferent to
> > > > unresponsive.
> > >
> > > Good description!
> > >
> > > I don't know who John Lynn is or where he fits -- do you?
> > >
> > > I don't what Andy or Jerry's title is, but John is the guy who tells people
> > > what to do and John IS responsive - John is the head of the service dept.
> > > My experiences with him are that he DOES return phone calls, he DOES
> > > follow-up and he generally does what he says he is going to do.
> > >
> > > He is quite busy but he really does seem to try to be responsive and to help
> > > get things done.
> > >
> > > Good luck!
> > >
> > > 73
> > >
> > > Bob KQ2M
> > >
> > > > I'm going to give this current thing a week and then call them again.
> > > I'll
> > > > keep Lynn's extension in mind in case the front door proves equally
> > > > frustrating next time...
> > > >
> > > > 73, Pete N4ZR
> > > >
> > > > Check out the World HF
> > > > Contest Station Database at
> > > > www.pvrc.org
> > > >
> > > >
> > > >
> > > >
> > > > _______________________________________________
> > > > List Moderator: Richard Lubash N1VXW
> > > > 1000mp mailing list
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> > > >
> > >
> > > _______________________________________________
> > > List Moderator: Richard Lubash N1VXW
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> > --__--__--
> >
> > Message: 3
> > Date: Fri, 26 Apr 2002 12:21:58 -0400
> > From: "Norm, W3IZ" <[email protected]>
> > Subject: Re: [1000mp] Warranty Service -- a report from the front
> > To: [email protected]
> > Reply-To: [email protected]
> >
> > BTW
> > I just called them about 10 minutes ago concerning the FT-890 and it has not
> > yet been assigned to a tech. They said they are looking at a ten week turn
> > around. I shipped it on 3/8/02 and they signed for it on 3/15/02. So they
> > have had it now for almost six weeks. Hopefully four to go.
> > This is a backup rig but I am loaning it to a friend so I would like it as
> > quickly as possible.
> > For what it's worth, at one time I owned three FT-890's and they all worked
> > super. One at home, one in the car and one at my brother's QTH (now SK).
> > This particular '890 even went under water in a flood about five years ago
> > and after rinsing with alcohol and using a blow dryer it fired up and has
> > worked FB ever since. It even went on a contest DXpedition to the Caribbean
> > since that flood. Tough as nails.
> > 73,
> > Norm, W3IZ
> >
> > ----- Original Message -----
> > From: "Stu" <[email protected]>
> > To: <[email protected]>
> > Sent: Friday, April 26, 2002 12:03 PM
> > Subject: Re: [1000mp] Warranty Service -- a report from the front
> >
> > >
> > > Pete and Norm thanks for the reassurance had me worried I had bought a
> > croc
> > > of u know what I mean
> > >
> > > I had my TS850 for ages without fault till recently and that took all
> > sorts
> > > of abuses
> > >
> > > I have heard of a few bad units etc and just hope my one isn't
> > > Hope you all get your radios back soon and all repaired
> > >
> > > Stu MM0BSM
> > >
> > > _______________________________________________
> > > List Moderator: Richard Lubash N1VXW
> > > 1000mp mailing list
> > > [email protected]
> > > To Change Options or Unsubscribe:
> > > http://mailman.qth.net/mailman/listinfo/1000mp
> > >
> >
> > --__--__--
> >
> > Message: 4
> > From: "Joe Subich, K4IK" <[email protected]>
> > To: <[email protected]>
> > Subject: RE: [1000mp] Warranty Service -- a report from the front
> > Date: Fri, 26 Apr 2002 12:52:57 -0400
> > Reply-To: [email protected]
> >
> > > From: Pete Smith
> > > Sent: Friday, April 26, 2002 11:23 AM
> > > To: [email protected]
> > > Subject: Re: [1000mp] Warranty Service -- a report from the front
> > >
> > >
> > >
> > > Of course, I had intended to send this reply just to Bob, but because of
> > > the absurd way this list is set up, unlike any other mailing list I
> > > subscribe to, I got faked out and it went to the world at large.
> > > I assume one or more of those named at Yaesu lurk on the list, and
> > > therefore my name is mud there, with who knows what effect on the
> > > servicing of my Mark 5....
> > > all I can say is that I didn't mean to blacken their names publicly.
> >
> > Pete,
> >
> > I wouldn't worry ... it seems that all of the places that still service
> > amateur equipment are in much the same boat.
> >
> > I was in one of the large dealerships this past week and overheard someone
> > asking about service. The were told "warranty service only" since the
> > dealer's chief technician had retired and the remaining technician could
> > only keep up with warranty work (translation: triage equipment for shipment
> > to the manufacturer <G>).
> >
> > With Yaesu's backlog, I sent my original FT-1000 to an independent (factory
> > certified) shop for alignment eight weeks ago (I had delivered it) based
> > on their e-mail information that they were running a two week turnaround.
> > When I delivered the rig, I was told turnaround was four weeks. After four
> > weeks, when I inquired about the status I and was told they had found a
> > problem (that caused no symptoms for me) and were troubleshooting it. Just
> > yesterday, they answered my 10 day old e-mail status inquiry with the
> > information that the defective component had been isolated, a replacement
> > received and was ready for installation. However, I still do not have a
> > date to pick up the rig.
> >
> > Frankly, with the increasing complexity of the radios and the rapidly
> > declining number of technicians competent to do component level repair,
> > I'm afraid the situation will only get worse!
> >
> > 73,
> >
> > ... Joe, K4IK
> >
> > --__--__--
> >
> > Message: 5
> > From: "James C. Hall, M.D." <[email protected]>
> > To: <[email protected]>
> > Subject: RE: [1000mp] Warranty Service -- my experience
> > Date: Fri, 26 Apr 2002 12:20:47 -0500
> > Reply-To: [email protected]
> >
> > Hello:
> >
> > I have to echo the comments here. I have a Mark V that I received in Sept.
> > 2001. It is now back at their shop for the THIRD time. They logged it in
> > on April 19th and it has yet to be assigned a tech. I just got off the
> > phone with the afore mentioned young lady - yep, got a chip on her
> > shoulder - big time ! I may not be seeing this rig for 6 weeks - even at
> > the priority status of 're-service'. I'm pretty fed up with it all - I love
> > the radio when it works. This time the HI SWR warning came on with no
> > warning. I checked it with a dummy load and it was still there - nothing
> > left to do but send it back. I have a FT-8500 that lost the LCD backlight -
> > I would love to know where ELSE to send it for non-warranty repair. If I
> > send it to Yaesu, it will be like sending it into a black hole ! For me,
> > I'm going to give the Ten-tec Orion and the Pro II hard looks after Dayton -
> > and then decide whether to sell the Mark V after I receive it.
> >
> > Jamie
> > WB4YDL
> >
> > -----Original Message-----
> > From: [email protected]
> > [mailto:[email protected]]On Behalf Of bill thomas
> > Sent: Friday, April 26, 2002 9:27 AM
> > To: [email protected]
> > Subject: Re: [1000mp] Warranty Service -- my experience
> >
> > I was told that if not under warranty that repair turnaround was at least 8
> > weeks. I just talked to them last week about my MP. I have a an
> > intermittent with the DSP which I believe to be is the 66.666 crystal. I
> > decided to order one and fix it myself. I called them a week after the
> > order and it had still not gone out though they showed it in stock. So you
> > can't get parts either. The last time I sent my MP in was about 18 months
> > ago. It had a bad BPF and the turnaround was 9 weeks and only then because
> > I called them and hounded them about it. I like my MP, but if ICOM had an
> > equivilent, I would have an ICOM. My experience with their repair
> > department has always been great and no more than 2 weeks.
> >
> > Bill [email protected]
> >
> > _________________________________________________________________
> > Join the world�s largest e-mail service with MSN Hotmail.
> > http://www.hotmail.com
> >
> > _______________________________________________
> > List Moderator: Richard Lubash N1VXW
> > 1000mp mailing list
> > [email protected]
> > To Change Options or Unsubscribe:
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> >
> > --__--__--
> >
> > Message: 6
> > To: [email protected]
> > Date: Sat, 27 Apr 2002 01:59:11 -0400
> > Subject: Re: [1000mp] Warranty Service -- a report from the front
> > From: Ray C Fallen <[email protected]>
> > Reply-To: [email protected]
> >
> > That new Ten-Tec Rig is looking better and better...
> >
> > On Fri, 26 Apr 2002 09:07:51 -0400 "Robert Shohet" <[email protected]>
> > writes:
> > > > Hi Bob -- It *is* a strange operation, considering how important
> > > MPs and
> > > > Mark 5s, and service in general, are to their reputation.
> > >
> > > Andy identified himself as Service Center Supervisor (a supervisor
> > > or the
> > > supervisor, who
> > > > knows?) in a recent e-mail, but he doesn't strike me as much of a
> > > > grown-up.
> > >
> > > He isn't! He doesn't return phone calls and I have found that
> > > whatever he
> > > says often turns out NOT to be accurate as far as service times,
> > > pricing,
> > > etc. HOWEVER, once you do get him on the phone he IS helpful at
> > > diagnosing
> > > problems and suggesting solutions.
> > >
> > > I've always had pleasant and informative dealings with Jerry
> > > > Darby,
> > >
> > > So were mine until the finger-pointing episode.
> > >
> > > while my dealings with Chip Margelli have been indifferent to
> > > > unresponsive.
> > >
> > > Good description!
> > >
> > > I don't know who John Lynn is or where he fits -- do you?
> > >
> > > I don't what Andy or Jerry's title is, but John is the guy who
> > > tells people
> > > what to do and John IS responsive - John is the head of the service
> > > dept.
> > > My experiences with him are that he DOES return phone calls, he
> > > DOES
> > > follow-up and he generally does what he says he is going to do.
> > >
> > > He is quite busy but he really does seem to try to be responsive and
> > > to help
> > > get things done.
> > >
> > > Good luck!
> > >
> > > 73
> > >
> > > Bob KQ2M
> > >
> > >
> > > > I'm going to give this current thing a week and then call them
> > > again.
> > > I'll
> > > > keep Lynn's extension in mind in case the front door proves
> > > equally
> > > > frustrating next time...
> > > >
> > > > 73, Pete N4ZR
> > > >
> > > > Check out the World HF
> > > > Contest Station Database at
> > > > www.pvrc.org
> > > >
> > > >
> > > >
> > > >
> > > > _______________________________________________
> > > > List Moderator: Richard Lubash N1VXW
> > > > 1000mp mailing list
> > > > [email protected]
> > > > To Change Options or Unsubscribe:
> > > > http://mailman.qth.net/mailman/listinfo/1000mp
> > > >
> > > >
> > >
> > > _________________________________________
> > > List Moderator: Richard Lubash N1VXW
> > > 1000mp mailing list
> > > [email protected]
> > > To Change Options or Unsubscribe:
> > > http://mailman.qth.net/mailman/listinfo/1000mp
> > >
> >
> > --__--__--
> >
> > Message: 7
> > From: "Arie Kleingeld en Marian van Boheemen" <[email protected]>
> > To: <[email protected]>
> > Date: Sat, 27 Apr 2002 11:56:27 +0200
> > Subject: [1000mp] tip: switching in extra band filters for reception
> > Reply-To: [email protected]
> >
> > Hi,
> > Found this article on the VA3CR website.
> > In cases where the MP gets overloaded with signals (this is in my case =
> > 160m with a large antenna) it is easy to switch in an extra narrow =
> > bandfilter. This use of the backside connectors of the MP was absolutely =
> > new to me!
> > In this article a ANC4 is switched in.
> > Read all about it.
> > http://www.qsl.net/va3cr/files/FT1000MP%20and%20ANC-4.txt
> >
> > 73, Arie PA3AAM
> >
> > --- StripMime Report -- processed MIME parts ---
> > multipart/alternative
> > text/plain (text body -- kept)
> > text/html
> > The reason this message is shown is because the post was in HTMLor had an attachment. Attachments are not allowed Please post in Plain-Text only---
> >
> > --__--__--
> >
> > Message: 7
> > From: "FireBrick" <[email protected]>
> > To: <[email protected]>
> > Subject: Re: [1000mp] tip: switching in extra band filters for reception
> > Date: Sat, 27 Apr 2002 05:18:17 -0500
> > Reply-To: [email protected]
> >
> > Gee, and I thought I came up with this idea by myself.
> > I use the ANC-4 EXACTLY the same way except I didn't think to use the
> > voltage from the MP to power it.
> > I also have a simple dipole as the noise antenna, and it's stapled to the
> > underside of my eves.
> >
> > I can usually knock down an offending noise signal by at least 1 s unit and
> > usually more.
> > The reduction is dependant upon whether my beam is oriented the same of
> > almost the same as the dipole.
> >
> > ----- Original Message -----
> > From: "Arie Kleingeld en Marian van Boheemen" <[email protected]>
> > To: <[email protected]>
> > Sent: Saturday, April 27, 2002 4:56 AM
> > Subject: [1000mp] tip: switching in extra band filters for reception
> >
> > Hi,
> > Found this article on the VA3CR website.
> > In cases where the MP gets overloaded with signals (this is in my case 160m
> > with a large antenna) it is easy to switch in an extra narrow bandfilter.
> > This use of the backside connectors of the MP was absolutely new to me!
> > In this article a ANC4 is switched in.
> > Read all about it.
> > http://www.qsl.net/va3cr/files/FT1000MP%20and%20ANC-4.txt
> >
> > 73, Arie PA3AAM
> >
> > --- StripMime Report -- processed MIME parts ---
> > multipart/alternative
> > text/plain (text body -- kept)
> > text/html
> > The reason this message is shown is because the post was in HTMLor had an
> > attachment. Attachments are not allowed Please post in Plain-Text only---
> > _______________________________________________
> > List Moderator: Richard Lubash N1VXW
> > 1000mp mailing list
> > [email protected]
> > To Change Options or Unsubscribe:
> > http://mailman.qth.net/mailman/listinfo/1000mp
> >
> > --__--__--
> >
> > Message: 8
> > Date: Sat, 27 Apr 2002 12:20:57 +0000
> > To: [email protected]
> > From: Tom Horton <[email protected]>
> > Subject: Re: [1000mp] tip: switching in extra band filters for reception
> > Reply-To: [email protected]
> >
> > I've been using this setup for several years. Someone posted this
> > on the reflector a few years ago. I had an ANC-4 but my W1FB homebrew
> > "QRN squasher" seems to me to be superior.
> > The 12 volt power from the MP such low power that it is almost useless.
> > Don't know why Yaesu didn't make this a bit heftier.
> > 73, Tom K5IID
> >
> > At 05:18 04/27/02 -0500, you wrote:
> > >Gee, and I thought I came up with this idea by myself.
> > >I use the ANC-4 EXACTLY the same way except I didn't think to use the
> > >voltage from the MP to power it.
> > >I also have a simple dipole as the noise antenna, and it's stapled to the
> > >underside of my eves.
> > >
> > >I can usually knock down an offending noise signal by at least 1 s unit and
> > >usually more.
> > >The reduction is dependant upon whether my beam is oriented the same of
> > >almost the same as the dipole.
> > >
> > >
> > >----- Original Message -----
> > >From: "Arie Kleingeld en Marian van Boheemen" <[email protected]>
> > >To: <[email protected]>
> > >Sent: Saturday, April 27, 2002 4:56 AM
> > >Subject: [1000mp] tip: switching in extra band filters for reception
> > >
> > >
> > >Hi,
> > >Found this article on the VA3CR website.
> > >In cases where the MP gets overloaded with signals (this is in my case 160m
> > >with a large antenna) it is easy to switch in an extra narrow bandfilter.
> > >This use of the backside connectors of the MP was absolutely new to me!
> > >In this article a ANC4 is switched in.
> > >Read all about it.
> > >http://www.qsl.net/va3cr/files/FT1000MP%20and%20ANC-4.txt
> > >
> > >73, Arie PA3AAM
> > >
> > >
> > >--- StripMime Report -- processed MIME parts ---
> > >multipart/alternative
> > > text/plain (text body -- kept)
> > > text/html
> > >The reason this message is shown is because the post was in HTMLor had an
> > >attachment. Attachments are not allowed Please post in Plain-Text only---
> > >_______________________________________________
> > >List Moderator: Richard Lubash N1VXW
> > >1000mp mailing list
> > >[email protected]
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> > >http://mailman.qth.net/mailman/listinfo/1000mp
> > >
> > >
> > >
> > >_______________________________________________
> > >List Moderator: Richard Lubash N1VXW
> > >1000mp mailing list
> > >[email protected]
> > >To Change Options or Unsubscribe:
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> >
> > --__--__--
> >
> > _______________________________________________
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> >
> > End of 1000mp Digest
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